Funeral Director/Embalmer

SCI Shared Resources•Lubbock, TX

1d•Onsite

About The Position

The Funeral Director/Embalmer compassionately facilitates funeral arrangement discussions with the deceased's next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and legal requirements. This role may also involve embalming responsibilities. As the licensed Funeral Director, the individual is responsible for ensuring compliance with all mortuary, health, and vital statistics regulations within the funeral establishment. Key duties include conducting arrangement conferences, directing services, event planning, and maintaining a respectful and compliant environment. New associates will receive guidance to apply their licensure within the business context, adhering to policies and procedures.

Requirements

Graduated from an accredited school or college of mortuary science.
Current Funeral Director and Embalmer dual license within the practicing state.
Valid state driver’s license with an acceptable driving record required to operate company owned vehicles.
Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated.
Ability to build professional and trusting business relations.
Professional written and verbal communication skills.
Public speaking skills with the ability to influence and gain consensus.
Proficient using databases in automated processes.
Proficient MS Office skills.

Nice To Haves

Industry experience is preferred.

Responsibilities

Compassionately facilitate funeral arrangement discussions with deceased next of kin.
Preside over visitation, funeral, and graveside services in accordance with family’s wishes, company expectations, and local, state, or federal laws.
May perform Embalming responsibilities.
Responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).
Receive or initiate call to deceased next of kin.
Exhibiting concern and empathy, obtain or confirm deceased and family contact information, briefly discuss needs (including languages), schedule Arrangement appointment, and email appointment confirmation.
May perform removals or transfers adhering to company standards and processes.
Care for deceased in a respectful manner.
Update removal status in proprietary software.
Greet next of kin and escort to meeting space.
Initiate and facilitate Arrangements Conference while assessing needs and summarizing desired outcomes.
Discuss available life insurance and available benefits, such as Veteran.
Promote funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
Transition Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
In absence of an FSA/FSC, may perform FSA/FSC responsibilities.
Responsible for reviewing and authorizing merchandise and service contract revisions.
Confirm authorization to proceed with service Arrangements.
Preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
Shall be present for graveside services included in the purchase agreement.
Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.
Visually inspect deceased, adjust casket dressing, deceased attire or makeup, or communicate concerns to preparation staff.
Visually inspect Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations.
Initiate corrective action as appropriate.
May provide instruction or guidance to services team members.
Interact with the family to fulfill the death care requests.
While interacting with family and guests, obtain leads for pre-need services.
Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
Produce MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
Prior to event, prepare event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor.
Post event clean chairs, tables, floors, proper storage of items, identify property in need of repair, and courier/deliver family memorabilia to home.
May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
May attends community or charity events to represent and promote the location or market.
Care for deceased in a respectful manner (Embalming).
Following company processes and procedures, verify identification, review embalming authorization.
Following company processes and adhering to hazardous waste procedures clean and embalm body.
Use scalpels, pumps, tubes, and equipment to replace bodily fluids/waste with embalming fluids.
Perform restorations, styling hair, applying cosmetics, dressing body, and other preparation required for human remains.
Verify appropriate casket and lining according to contract.
Dress casket and lay deceased.
Update status in propriety software (Embalming).
Maintain preparation room, clean soiled equipment, properly dispose of hazardous waste, and promote a safe work environment.
Inventory and reorder supplies.
Work under general guidance.
Comply with regulations, policies, and procedures.
Exhibit accountability for behaviors.
Ensure compliance with local, state, and federal regulations.
Take the initiative to discuss assignments, expectations, priorities and deadlines.
Seek guidance and coaching from manager.
Notify manager when workload is light and volunteer for additional work.
Adjust effectively to work within new work structures, processes, requirements or cultures.
Perform additional responsibilities as requested or assigned.