Funeral Apprentice

Legacy Funeral Group, LLC•Trussville, AL

6h•Onsite

About The Position

The Funeral Apprentice reports to the Location Manager and provides customer service to families following the loss of a loved one, aiming to help them achieve peace. The role involves assisting families in overcoming difficult times by providing exemplary personalized service. Funeral Directors, with whom the apprentice works, implement choices regarding the final disposition of the body and memorialization. The apprentice is a primary contact for families, interacting to fulfill their death care needs, and is responsible for ensuring their full range of needs are addressed. Successful candidates build strong personal and business relationships with customers and are accountable for professional and timely service. Respectful service and attention to customer needs are crucial for ongoing relationships. The ability to contribute as a team member, sharing ideas and process outcomes, is important. All duties must align with the company's mission, values, policies, and procedures. Variations in duties may occur based on location, union representation, licensing requirements, and staffing levels.

Requirements

Equivalent to high school education and completion of a diploma training program at a college or technical school specializing in Funeral Services
Good driving record and must provide a driver’s license
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multitask and set priorities
Detail oriented
Professional and team player

Nice To Haves

Previous customer service and/or sales experience
Knowledge of computers and some software, or a willingness to learn

Responsibilities

Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized, and caring manner, and in keeping with Company Policies and Procedures
Adherence to all Company and Regulatory requirements
Care for the deceased in a respectful manner while performing a variety of tasks which may include: transfers, lifting of deceased human remains, dressing and casketing; coordinating and assisting with funeral service, and visitation, delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families and setting of chairs and the removal, proper care and storage of these items
Assists on funeral services by supervising the parking of cars, ushering, driving funeral vehicles, assisting with chapel and church services, assisting at the cemetery, floral delivery, picking up supplies, participating at special functions and other duties, as required
Promote a safe work environment by being aware of and practicing universal precautions and adopting general principles of safe conduct
Aftercare includes delivery of death certificates, documentation, and prearrangements for next of kin
Complete and accurate preparation of all documents related to services, cremations, maintenance, and any other type of data entry
Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system may be required to be operated from time to time
Assist with the maintenance of vehicles, the facility, and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management
Operation and maintenance of the crematory, including repositioning and processing of cremated remains as per the Procedures Manual
Answering phones, preparing reports as necessary, and participating in staff meetings
Ensuring refreshments are available (where allowed by law)
Any other duties as directed by management