Funding Operations Specialist

Fifth Third Bank

1d•Remote

About The Position

Powered by Fifth Third, Provide empowers entrepreneurs to build their legacies. As a leader in tech-enabled financial services for aspiring and established small business owners, Provide offers an unmatched combination of industry expertise, personalized service, and customized financial products — enabling entrepreneurs to achieve their ownership dreams, realize financial independence, and strengthen their communities. Founded in a one-bedroom San Francisco apartment in 2013, Provide was acquired by Fifth Third in 2021, and in 2023, was named one of Fast Company’s Most Innovative Companies. Learn more at getprovide.com, and join the conversation on LinkedIn, Instagram, and TikTok. Our team is growing: Provide’s Operations team is looking for a bold, compassionate, and focused funding operations specialist to assist in the daily funding and boarding of commercial loans and provide operational support as it relates to the final pre-funding review of loans ready to be funded. In this role, you will focus on overseeing the tracking of projected loan fundings on a day-to-day basis, maintaining internal communication among the Provide Projects, Sales, Scaling, and Loan Operations teams, communicating wire information for authorized loan fundings internally to our bank partners, and assisting our bank partners with the loan boarding process after wires have been sent. As a Provide and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You will be accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the risk appetites of Provide and Fifth Third Bank, you will be expected to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. A day in the life: Manage day-to-day interaction with our bank partners, including collaborating with the Funding and Boarding team, as well as the Provide Credit, Closing, Operations, Project teams, and other partners Maintain reports on problem loans and issues for correction Release funding authorizations/wire instructions to our bank partners based on established timeframes Develop and provide supporting analysis of our pipeline and portfolio using Tableau & Microsoft Excel Contribute to asset allocation strategy and process Track, monitor, and report on findings Diagnose multiple conflicting data points creating delivery issues Audit loan files to assess feasibility of funding authorization requests and communicate around any potential risks to funding in a timely manner Communicate professionally across multiple layers of trained team members Diagnose returned wires and solve for proper funding Assist management in evaluating business performance, make recommendations for improvements, and measure progress Provide feedback to Product and Engineering teams to enhance our bank partners’ experience on our platform and improve operational efficiency Create and categorize allonges in our loan files for our bank partners

Requirements

Bachelor’s degree or equivalent work experience
Minimum 2-5 years related industry experience
Strong analytical skills, business acumen, and ability to think independently
Strong PC skills and ability to learn, use, and implement new software
Superior attention to detail and data validation
Strong written and verbal communication skills
Self-starter with the ability to organize, prioritize, and control job responsibilities
Excellent skills in Microsoft Word, Excel, and PowerPoint
Ability to work both individually and as a member of a team
Ability to train and educate others on analysis, methods, and reporting

Nice To Haves

Experience working in Tableau and banking systems, such as AFS, ACE, RWI
Proven ability to navigate between multiple operating systems and multiple laptops/PCs
Experience working with capital markets and financial crimes to ensure reduction in risk of fraudulent wire activity, i.e. Office of Foreign Assets Control (OFAC) and sanctions hits
Proven ability to work within a fast-paced funding environment

Responsibilities

Manage day-to-day interaction with our bank partners, including collaborating with the Funding and Boarding team, as well as the Provide Credit, Closing, Operations, Project teams, and other partners
Maintain reports on problem loans and issues for correction
Release funding authorizations/wire instructions to our bank partners based on established timeframes
Develop and provide supporting analysis of our pipeline and portfolio using Tableau & Microsoft Excel
Contribute to asset allocation strategy and process
Track, monitor, and report on findings
Diagnose multiple conflicting data points creating delivery issues
Audit loan files to assess feasibility of funding authorization requests and communicate around any potential risks to funding in a timely manner
Communicate professionally across multiple layers of trained team members
Diagnose returned wires and solve for proper funding
Assist management in evaluating business performance, make recommendations for improvements, and measure progress
Provide feedback to Product and Engineering teams to enhance our bank partners’ experience on our platform and improve operational efficiency
Create and categorize allonges in our loan files for our bank partners