Functional Solution Architect for Enterprise Software

Pennsylvania Turnpike Commission • Middletown, PA

5d • Hybrid

About The Position

This position is responsible for supervising and performing advanced technical configuration and analytical work for the Varied business system/process team for the Pennsylvania Turnpike Commission (PTC). Work involves the review, support and redesign of business systems, business processes and the configuration of enterprise systems to meet the needs of the business and end users. Work is performed with independence and reviewed by a manager for attainment of program goals, overall performance, and quality/effectiveness of services provided. Supervision is exercised over a business system/process team supporting multiple enterprise applications.

Requirements

• Eleven (11) years of experience configuring enterprise business systems or related platforms;ORSeven (7) years of experience configuring enterprise business systems or related platforms AND a bachelor’s degree in business management, information systems, or related field.
• Equivalent combination of education and/or experience may be accepted.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.

Responsibilities

• Supervises, plans and organizes the assigned unit’s operations and staff functions including performance management, delegation of work assignments and review of work product.
• Supervises, leads, and participates in project teams for system work efforts related to enterprise systems. Determines how to best support the needs of the end user.
• Ensures the appropriate technical support is provided to end users regarding their specific systems, solutions, and processes. Troubleshoots, analyzes, and resolves escalated issues or concerns.
• Monitors business systems and business processes to identify and recommend opportunities for process improvement.
• Supervises, plans, leads, and participates in the configuration and maintenance of enterprise systems to support end users and business processes. Identifies and corrects configuration issues to restore the solution and ensure proper operation.
• Identifies and supervises the coordination of system changes that will impact other business operations/areas.
• Supervises and participates in the development and maintenance of Business Process Procedures (BPPs) and other documentation.
• Supervises and participates in the development, maintenance, execution and validation of test scripts and the testing process.
• Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the PTC. Determines what changes may be necessary to incorporate within enterprise systems.
• Participates and/or assists in training of end users regarding their specific systems and processes, where appropriate.
• Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.
• Utilizes various software and/or technology tools to perform job duties.
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees