Functional Business Analyst II

Chubb•Chicago, IL

About The Position

The Functional Business Analyst II will develop a deep understanding of the company’s Claims processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions. The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems. Once established in the role, this individual will develop as a Subject Matter Expert (SME) for processes and systems.

Requirements

Communicate effectively through presentation and written notification
Multi-task and pivot to changing priorities in a fast-paced environment
Work independently or as part of a team
Build collaborative working relationships
Problem-solve using process, workflow, or technology in an organized and logical manner
Develop solutions in a cost-effective and customer-centric manner
Demonstrate continuous learning and improvement approach in self and work
Exercise professional judgment, assume responsibility for decisions and outcomes
Influence others with facts, trend analysis and other supporting data, negotiate effectively for win-win outcomes, and engage and motivate team members
Embrace change and successfully implement new approaches and ideas
Communication
Customer service
Fluency in business Spanish
Systems administration
Collaboration
Attention to detail
Problem-solving
Prioritization
Organization
Project management
Time management
Flexibility
Ability to teach and mentor
Bachelor’s Degree and / or 3-5 years of related experience
Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)
Agile and Waterfall methodologies

Nice To Haves

Insurance industry experience is a plus and Business Analyst experience preferred

Responsibilities

Analyze and determine the need to change a business process or application through new development or customization of a packaged solution
Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value
Align the business team around the scope of a solution and the logical requirements for the technical team to implement
Contribute to product roadmaps for assigned systems, including upgrades, enhancements, and integrations
Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required
Develop and deploy agile engineering best practices throughout development lifecycle
Develop a whole systems approach to analyze business issues and implement holistic solutions; consider upstream and downstream impacts
Develop understanding and apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product
Assist in projects by: Performing the role of Project Manager, Business Analyst and Tester when required
Facilitating the negotiation of requirements amongst multiple stakeholders
Delivering elements of solution design, including business rules, wireframes, or other detailed output with the implementation team
Assist, coordinate or lead portions of small/simple projects
Developing use cases and executing user acceptance plan and testing criteria
Documenting process diagrams, training materials/job aids
Coordinating and participating in implementations
Assisting in resource allocation planning
Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors
Coordinate issue resolution and escalation, and manage expectations across users and stakeholders
Report progress on assigned tasks