Bank of America-posted 3 days ago
Full-time • Mid Level
Onsite • Addison, IL
5,001-10,000 employees

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, and providing feedback and hands on career development. Seeking an experienced Functional & Automation Quality assurance manager to join our team at Bank Of America. In this leadership role, you will manage Onshore and offshore Testing Leads and Analyst, develop testing strategies, and ensure that our products meet the highest quality standards. You will work closely with cross-functional teams, including developers and product managers, to drive continuous improvements and ensure that our products are delivered on time and within specifications. The ideal candidate has extensive experience in quality assurance management, a strong understanding of industry standards, and leadership skills to guide a team in achieving excellence. If you are passionate about driving quality improvement and maintaining high standards in product delivery, we encourage you to apply. We offer competitive compensation, comprehensive benefits, and a dynamic work environment.

  • Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
  • Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
  • Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
  • Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
  • Contributes to the technology strategy for their technical domain
  • Creates an inclusive and healthy working environment while helping to resolve organizational impediments/blockers
  • Ensures that execution is aligned with product strategy by working with the product management team and other stakeholders
  • Hands on experience in test automation tools like Selenium, UFT
  • Demonstrable experience as a QA Manager, QA Lead, or similar role, with 10+ years in quality assurance (QA) and at least 2 years in a management position.
  • Proven experience managing QA teams, including training, performance management, and team development.
  • Prior technology experience - Banking/Financial industry background.
  • Proficiency in test management tools like Jira, Octane
  • Possess a broad understanding of multiple technologies, including Mainframe, DB2, IMS, COBOL, Data testing.
  • Work with cross-functional teams to ensure quality throughout the product lifecycle and recommend/facilitate quality improvement efforts.
  • Innovative thinking to increase the productivity and ability to adopt for the new technologies
  • Plan and coordinate weekend Release Production Testing, ensuring smooth execution and minimal disruption
  • Foster strong organizational, written, and verbal communication skills within the team, ensuring clarity and alignment across all stakeholders.
  • Experience with software testing, defect tracking, and quality management systems (JIRA, TestRail, Quality Centre, Octane).
  • Experience with performance testing, load testing, and security testing.
  • In-depth knowledge of Agile, Scrum, and Waterfall methodologies and the ability to implement QA processes in an Agile environment.
  • Excellent leadership skills with the ability to motivate and inspire a team to achieve quality objectives.
  • Experience in Wealth Management technology is preferred
  • This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
  • This role is currently benefits eligible.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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