Functional Area Supervisor

TeleSolv Consulting•Long Island City, NY

12h

About The Position

TeleSolv Consulting is seeking qualified candidates for a Functional Area Supervisor position supporting a Federal Government operation. This role requires strong leadership, operational oversight, and experience managing staff in a structured, high-volume Government environment. The Functional Area Supervisor is responsible for overseeing daily operational activities, ensuring compliance with Government procedures, and maintaining production standards. This position serves as a key liaison between staff and site leadership while ensuring all assignments are completed accurately and within established timelines.

Requirements

High school diploma or equivalent required
Must be a U.S. Citizen
Ability to obtain and maintain a Public Trust (Suitability) Clearance
Prior experience supporting a Government operation or field office
Demonstrated experience developing training materials and/or standard operating procedures
Strong supervisory and team leadership skills
Experience managing workflow in a deadline-driven environment
Excellent written and verbal communication skills
Ability to interpret and execute standardized operational procedures
Professionalism in Government-facing environments
Strong organizational skills and attention to detail

Responsibilities

Assign, monitor, and review the work of department staff.
Report daily production statistics to the Site Manager.
Prioritize workloads and reallocate resources to meet goals set by the Government.
Ensure accurate completion of all assignments, including daily timesheets.
Monitor attendance, absences, and team performance trends.
Facilitate processing of priority assignments from the Government.
Identify and address performance issues; approve time off; participate in disciplinary actions.
Train new staff and develop training plans.
Create and update written standard operating procedures.
Participate in meetings with Government personnel.
Serve as the point of contact for site operations in the Site Manager’s absence.
Perform other duties as assigned.