Full Time Teller, Ditmars, Long Island City, NY

Santander • Branch, NY

9h • Onsite

About The Position

Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. This role is part of a customer-centric transformation, offering professionals a chance to grow and make a difference. As a Teller, you will assist customers with various financial needs, process transactions, provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution. Responsibilities may also include supporting nearby branch locations based on business necessity.

Requirements

• High school diploma, GED: or equivalent work experience
• 6+ Months Cash Handling experience
• 6+ Months Demonstrated customer service experience
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Support nearby branch locations based on business necessity.

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits designed to support you, your family and your well-being, now and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED