Full-Time Overnight Shelter Staff - Manchester, NH

Waypoint • Manchester, NH

17d • Onsite

About The Position

Waypoint’s Overnight Young Adult Shelter provides a safe, low-barrier space for young adults ages 18–24 experiencing homelessness across New Hampshire. Overnight Shelter Staff play a critical role in creating a calm, supportive, and respectful environment where young people feel physically and emotionally safe. This is an awake overnight position focused on relationship-building, safety, and crisis support, while meeting young adults where they are using trauma-informed, harm reduction, and positive youth development approaches.

Requirements

• Calm, compassionate, and judgment-free approach
• Strong communication and teamwork skills
• Ability to make thoughtful decisions in complex or high-stress situations
• Comfort working overnight and remaining alert
• Basic computer skills and reliable transportation
• High school diploma or equivalent
• At least one year of related experience (lived experience welcomed and valued)
• Criminal background check required (prior legal involvement does not automatically exclude candidates)
• Ability to remain awake and alert throughout overnight shifts
• Ability to stand for extended periods and navigate stairs
• Light cleaning and housekeeping duties required

Nice To Haves

• Experience with vulnerable populations a plus

Responsibilities

• Maintain a safe, welcoming, and non-judgmental shelter environment
• Build trusting relationships with young adults and connect them to case managers
• Provide crisis intervention, de-escalation, and emotional support as needed
• Complete intakes, documentation, and shift notes
• Support shelter routines, boundaries, and policies
• Communicate effectively with teammates to ensure continuity of care
• Assist with light cleaning, inventory, and reporting maintenance needs
• Participate in required trainings and supervision
• Support staffing coverage as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees