Full-Time Member & Guest Services Associate

Levine Jewish Community Center•Charlotte, NC

About The Position

The Sandra and Leon Levine Jewish Community Center is a nonprofit, mission-driven organization founded upon Jewish ethics and values. We provide diverse social, educational, recreational, cultural, and wellness programs within a Jewish setting and serve as a welcoming community partner for individuals and families of all backgrounds. The Levine JCC is affiliated with the JCC Association of North America and is a beneficiary agency of the Jewish Federation of Greater Charlotte. The Member & Guest Services Associate serves as a primary point of contact within the Member & Guest Services Center, delivering a welcoming, efficient, and high-quality experience for all members, program participants, and guests. This role supports member engagement and retention by providing excellent customer service, facilitating membership transactions, assisting with program registration, and guiding individuals to the programs, services, and staff that best meet their needs. The Associate plays a key role in creating a positive and inclusive environment aligned with the mission and values of the Levine JCC. Schedule for this role at this time: Tuesday: 1:00 PM – 9:00 PM Wednesday: 11:00 AM – 7:00 PM Thursday: 11:00 AM – 7:00 PM Friday: 8:00 AM – 4:00 PM Saturday: 11:45 AM – 6:00 PM

Requirements

1–5 years of experience in customer service, sales, or administrative support, preferably in a high-volume, service-oriented environment.
Experience with CRM systems; familiarity with Amilia SmartRec preferred.
Proficiency in Microsoft Office 365.
Strong verbal, written, and interpersonal communication skills.
Ability to work both independently and collaboratively in a team environment.
Strong organizational skills with the ability to manage multiple priorities.
Strong customer service orientation with a friendly, professional demeanor.
Ability to build relationships and engage effectively with members and guests.
Attention to detail and proactive problem-solving skills.
Ability to handle confidential information with discretion.
Flexibility and adaptability in a dynamic environment.
Willingness to learn and communicate Jewish traditions, holidays, and customs as part of the Levine JCC mission.
Certification in CPR, AED, and First Aid is required or must be obtained upon hire.

Responsibilities

Serve as the first point of contact, warmly greeting and assisting members, program participants, and guests.
Provide timely, professional, and courteous responses to inquiries in person, by phone, and via email.
Address and resolve member concerns with empathy, professionalism, and sound judgment.
Foster a welcoming and inclusive environment that encourages member engagement and connection.
Conduct membership tours and support prospective members through the enrollment process.
Process membership transactions, including new memberships, upgrades, downgrades, changes, freezes, and cancellations.
Support new member onboarding through welcome communications, including letters, phone calls, and emails.
Maintain and distribute membership materials and promotional information.
Utilize the member management and registration system (currently Accrisoft Freedom, transitioning soon to Amilia SmartRec) to manage: Member check-ins Program and event registration Fee collection and transactions Reservations and account adjustments
Process point-of-sale transactions, including program fees, retail items, and promotional offerings.
Promote Levine JCC programs, classes, and services to increase participation and engagement.
Assist with lead generation efforts to attract and retain members.
Maintain the cleanliness, organization, and readiness of the Member & Guest Services Center.
Ensure workspaces are well-stocked with necessary materials and supplies.
Support daily operational needs and assist with special projects as assigned.
Participate in Levine JCC programs, events, and community initiatives, such as the Purim Carnival, Kids Triathlon, and other center-wide events.
Collaborate with colleagues across departments to ensure a seamless and positive member experience.