Full-Time Account Manager

Aha Media Group • Silver Spring, MD

265d • Remote

About The Position

Aha Media Group, a healthcare marketing agency, is seeking an Account Manager to join our dynamic team of high-achievers. This is a full-time, 100% remote position. Applicants must have a U.S. Social Security or tax ID number and be available during standard EST business hours.

Requirements

• 7-10 years of account or project management experience in a digital marketing or editorial environment
• Experienced working with B2B and B2C healthcare clients, with a strong emphasis on client consulting and strategic collaboration
• A dynamic, positive, can-do personality who works well with everyone from executives to contractors
• A natural relationship-builder—people trust you and enjoy working with you
• A confident and persuasive presenter
• Able to lead and motivate a team
• Business-savvy and comfortable with numbers and understanding the story they tell
• Energized by a fast-paced environment where you'll work autonomously
• Comfortable working remotely and able to travel domestically as needed
• A clear, effective communicator—written and verbal
• Passionate about content strategy and fluent in marketing concepts

Responsibilities

• Manage clients and projects
• Take a consultative approach to helping clients succeed
• Oversee projects and manage escalations, with support from the Chief Operating Officer
• Lead client onboarding and manage relationships with key strategic contacts
• Collect critical editorial information from clients and clearly communicate strategy and goals to internal teams
• Mentor and manage project team members, including project coordinators, content strategists, writers, and editors
• Oversee daily project operations, including scope and deliverables
• Use digital tools like Harvest, Basecamp, Salesforce, and Airtable to track activities and communication
• Serve as the primary relationship owner for day-to-day activities across assigned client accounts, with responsibility for retention and growth
• Understand and evaluate both prospect and client needs, and proactively offer strategic solutions
• Identify and pitch new opportunities to existing accounts, including new contacts and services to drive revenue
• Stay informed on clients' organizational structure and ongoing content marketing projects
• Stay current on content strategy, marketing, and copywriting best practices, and share insights with both clients and colleagues
• Attend 2-4 networking events per year and actively pursue additional revenue-generating opportunities

Benefits

• 100% remote work
• Flexible working hours during standard EST business hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services