Full Service Car Wash Assistant Manager - 429

Terrible's•Henderson, NV

About The Position

The Car Wash Assistant Store Manager is responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team.

Requirements

High school diploma or GED required.
Strong communication and interpersonal skills
Ability to work independently as well as part of a team
Physical stamina and the ability to lift heavy objects
Attention to detail and a strong work ethic
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Must maintain standards required by company’s insurance requirements to operate customers vehicles at car wash location.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Standing for long periods of time
Repetitive full body movement
Ability to list up to 50 lbs.
Ability to withstand exposure to weather 100%
Ability to bend, twist and climb ladder and work at heights of above eight (8) feet.
The ability to stand, stoop, lift, wipe, reach and type without assistance from others.
The employee will handle liquids, plastic, glass, paper, rubber, petroleum products and may work in conditions that may contain hydrocarbons.

Nice To Haves

Previous experience in a customer service role preferred
Knowledge of car wash equipment and cleaning techniques preferred

Responsibilities

Build sales and maintaining costs on their shift
Ensure that all Team Members embody and exemplify the qualities and standards of the Terrible’s brand
Increase Guest Satisfaction
Ensure a premium carwash for each Guest - clean, dry & shiny car
Ensure that each Guest receives a best-in-class service experience; hold self and Team Members to the best-in-class service expectation
Maintain the car wash facility (tunnel, equipment room, lot, XPT’s, signage, vacuum area, office, restroom, break room) to standards to ensure a clean and inviting facility for each of our Guests
Plan and prepare work schedules and assign employees to specific duties.
Ensure ASM, Leads and employees are engaged in sales work, and quality of work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for Accountant, or performs work of subordinates, as needed.
Provide operational oversite to ensure successful execution of all daily car wash activities, including making recommendations, selling car wash services and upselling products and promotional items as assigned
Answer customers’ complaints or inquiries.
Provide daily Recap Reports and deposits correctly and in a timely manner.