Fulfillment Strategy and Ops Associate

Formlabs • Somerville, MA

2d • $75,000 - $115,000

About The Position

At Formlabs, our passion is designing and building powerful 3D printing tools. Our global fulfillment team makes sure that our products can be enjoyed by thousands of people around the world. Your role will be to support our fulfillment arm, ensuring a positive customer order fulfillment process.
If you have a passion for problem-solving, working in a fast-paced environment, and are organized and efficient, we want you to join us as our Fulfillment Strategy and Ops Associate.

Requirements

• Can get things done in a cross-functional team environment
• Flexibility to work outside of office hours from time to time due to the global nature of the company
• Can create a positive customer experience while maintaining efficiency
• Have strong organizational skills and an eye for detail
• Are comfortable multitasking and managing competing priorities

Nice To Haves

• Familiarity with Domestic freight shipping
• Additional language skills are always a plus!
• 3D printing industry experience
• Are familiar with ERP/Order Management Systems (e.g. NetSuite)
• Have familiarity with Google Suite

Responsibilities

• Draft, refine, and maintain clear SOPs and playbooks that can be seamlessly rolled out across global markets
• Build, monitor, and maintain weekly and monthly performance dashboards tracking key logistics metrics
• Assist in inventory management, cycle counting, and inventory accuracy efforts
• Support our customer teams to provide best in class service
• Provide support for local and international shipping
• Assist in creation of system records for inbound and outbound shipments

Benefits

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• 401K matching and access to financial advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed