Fulfillment Specialist, ScriptDrop

GoodRx • Columbus, OH

4d • $48,000 - $96,000

About The Position

ScriptDrop seeks a driven candidate to manage our network of courier partners, foster long-term relationships, and provide ongoing support to grow and maintain our business. The successful candidate will be self-motivated, demonstrate solid decision-making, and report to the Sr. Director, Strategy and Fulfillment. About the Role: Manage performance metrics, conduct vendor calls with assigned courier partners, and develop action plans for necessary improvements. Support account managers and delivery providers in day-to-day activities for delivery operations. Correspond with delivery providers and pharmacies via phone and/or email to answer questions, set expectations, communicate new product features, and develop pricing for new opportunities. Make the best self-directed decision for ad-hoc situations escalated to the Fulfillment team. Provide proactive and reactive support to internal and external customers. Obtain backup coverage for order delivery issues. Utilize data to inform strategic decisions for the assigned vendor portfolio, ensuring proper on time rates, signature capture rates, and order status assignments. Resolve daily order alerts. Take on temporary account responsibilities for teammates who are out of the office. Lead monthly and quarterly initiatives to maintain team KPIs and metrics for assigned courier partners. Identify and implement process improvement initiatives to boost productivity, enhance courier performance, and improve the overall pharmacy experience. Liaise between Fulfillment and internal teams to communicate needs and develop action plans for issues. Contribute to positive margin growth by minimizing courier costs through negotiation or courier partner removal when a more economical solution is available. Assist with special projects as needed.

Requirements

• Bachelor's degree, or equivalent work experience.
• Minimum of 1 year of account management or customer service experience.
• Self-motivated and results-oriented with the ability to prioritize workload, meet deadlines, and make solid decisions with minimal supervision.
• Proficiency in the use of Microsoft Word, Excel, and Google equivalents.
• Eagerness to learn new things and ability to work effectively both independently and as a team member.
• Effective verbal and written communication skills, with the ability to adapt style for different audiences.
• Off-hour availability may be needed.
• All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

Nice To Haves

• Logistics or supply chain knowledge preferred.
• Salesforce knowledge a plus.

Responsibilities

• Manage performance metrics, conduct vendor calls with assigned courier partners, and develop action plans for necessary improvements.
• Support account managers and delivery providers in day-to-day activities for delivery operations.
• Correspond with delivery providers and pharmacies via phone and/or email to answer questions, set expectations, communicate new product features, and develop pricing for new opportunities.
• Make the best self-directed decision for ad-hoc situations escalated to the Fulfillment team.
• Provide proactive and reactive support to internal and external customers.
• Obtain backup coverage for order delivery issues.
• Utilize data to inform strategic decisions for the assigned vendor portfolio, ensuring proper on time rates, signature capture rates, and order status assignments.
• Resolve daily order alerts.
• Take on temporary account responsibilities for teammates who are out of the office.
• Lead monthly and quarterly initiatives to maintain team KPIs and metrics for assigned courier partners.
• Identify and implement process improvement initiatives to boost productivity, enhance courier performance, and improve the overall pharmacy experience.
• Liaise between Fulfillment and internal teams to communicate needs and develop action plans for issues.
• Contribute to positive margin growth by minimizing courier costs through negotiation or courier partner removal when a more economical solution is available.
• Assist with special projects as needed.

Benefits

• GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits.
• Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave.
• GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees