Fulfillment Quality Assurance Manager

Truist • Atlanta, GA

1d

About The Position

Manage team of Quality analysts to ensure inline QA and post-closing QC review audits are performed with adherence to company guidelines and procedures and that performance reports are produced and distributed to management as scheduled. Identify quality improvement opportunities for the Line of Business (LOB). Develop, implement, and manage new quality assurance reviews to ensure adherence with all related requirements. Serves as Subject Matter Expert for LOB initiatives which directly impact quality. May participate in pilot testing and assessments for new products and process changes.

Requirements

• Bachelor's degree or equivalent work related experience.
• Three years of management and leadership experience.
• Six years of Mortgage lending experience or equivalent or area of quality and process improvement.
• Demonstrate business intellect; interpersonal, leadership, analytical, problem-solving, and strong communication skills
• Working knowledge of the banking industry compliance and regulatory laws.

Nice To Haves

• Specific experience in the area of banking operational control, audit and compliance.
• Six Sigma, Business Process Management or Project Management certifications

Responsibilities

• Vendor management. Ensuring third party supplier adherence requirements are met, invoice approval.
• Manage teammates that perform a variety of inline Real Estate Lending and Post Closing Quality Reviews and ongoing production quality reviews. Escalations, Governance board meetings and supporting line of business action plans for quality improvement. Providing ongoing support to line of business.
• Develops, implements, and manages new quality assurance programs to ensure adherence with all related requirements, increase productivity and reduce cost.
• Serve as subject matter expert for business initiatives which directly impact quality. Including but not limited to overseeing and monitoring monthly Transaction Risk Monitoring (TRM) TRID performance results with Fulfillment Centers and TRM.
• Report management: data integrity, timely distribution, analysis, and change management
• Policy and Procedure Manager (PPM) management
• Participate and contribute in IRA to effectively help the LOB resolve process gaps/issues and maintain effective controls within the process.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager