Fulfillment Manager - Greenville

Harvest Hope Food Bank • Greenville, SC

1d • Onsite

About The Position

Embark on a fulfilling journey at Harvest Hope Food Bank, where your talents play a vital role in our mission to end hunger. As the largest hunger-relief organization in South Carolina, serving 20 counties, we annually distribute 30 million pounds of food across the Midlands, Pee Dee, and Upstate regions. Our dynamic nonprofit values innovation, collaboration, and diversity, offering a uniquely rewarding experience for employees dedicated to making a meaningful difference in their communities. Join our dedicated team in building a hunger-free tomorrow through active engagement with nearly 400 partner agencies. Together, we strive to address food insecurity and positively impact lives across the state.
Logistics & Work Environment:
This full-time position at our Greenville Branch involves both office and warehouse work, with varying temperatures, including freezers and outdoor conditions.
The work hours are Monday through Friday, from 7:00 am to 3:00 pm (with a 30 - minute lunch), totaling 37.5 hours per week.
The role requires sitting, standing, bending, twisting, and lifting objects weighing 30 to 50 pounds. Given the presence of forklift traffic and stacked products, the position demands a high degree of mobility and the ability to hear and watch for potential hazards in the warehouse environment.
Daytime travel is necessary, and occasionally, you may need to respond to organizational needs outside of normal working hours. Awareness of environmental hazards and mobility are essential due to warehouse conditions.
The Fulfillment Manager is responsible for ensuring inventory is distributed safely and efficiently to identified distribution partners, including MFP, EFP, and Agency Distribution.
Establishes and maintains workflow processes as necessary to meet poundage delivery goals as well as performance standards.
Oversees the efficient and accurate flow of product through the facility by leading key staff in reporting, inventory, distribution, and quality control.
Directs, manages, supervises, evaluates, trains, and motivates fulfillment staff.
Oversees a strong partnership between Warehouse, Programs, MFP, and Agency Distribution.
Manages day-to-day supervision of Fulfillment Team including providing scheduling support and approve timecards, performing workload assignments, offering timely and constructive feedback to team members on an ongoing basis and through review process, and conducting training for team members as needed.
Works with the Director of Fulfillment to set distribution goals for specific locations, plans and manages operations to achieve set goals.
Collaborates across teams to develop and implement new and innovative models of distribution as directed.
Employs rigorous performance monitoring and prioritizes program goals (i.e., output in meals, efficiency, client experience) to align with those established by Leadership.
Oversees existing and new programs relating to food logistics, including safety and compliance teams, volunteer programs, mobile pantry distributions and food resourcing.
Promotes open communication and information flow related to the department.
Evaluates metrics and adjusts activities to meet or exceed performance expectations.
Suggests efficiency ideas, cost reduction measures and assists with the implementation of changes within inbound and outbound warehouse operations.
Identifies problems, proposes solutions to peer members of management, and promotes cooperation with other departments.
Submits and responds to ideas to improve associate engagement and enablement.
Coordinates efforts with the Safety Team to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
Complies with food safety guidelines as required by HHFB policy and procedure, Feeding America, AIB and any other regulatory agencies.

Requirements

• Bachelor's degree in operations, Logistics, or related field.
• Five or more years of distribution and/or warehouse management experience, preferably within the food industry.
• High level of communication skills; professional and diplomatic ability to converse among multiple departments.
• Demonstrated leadership skills and ability to develop, nurture, grow, and enable strengths within teams to promote success.
• Experience working closely with internal management groups and ability to provide support as well as monitoring results.
• Analytical skills and ability to run technical reports and draw insight to lead decision making.

Responsibilities

• Ensuring inventory is distributed safely and efficiently to identified distribution partners, including MFP, EFP, and Agency Distribution.
• Establishes and maintains workflow processes as necessary to meet poundage delivery goals as well as performance standards.
• Oversees the efficient and accurate flow of product through the facility by leading key staff in reporting, inventory, distribution, and quality control.
• Directs, manages, supervises, evaluates, trains, and motivates fulfillment staff.
• Oversees a strong partnership between Warehouse, Programs, MFP, and Agency Distribution.
• Manages day-to-day supervision of Fulfillment Team including providing scheduling support and approve timecards, performing workload assignments, offering timely and constructive feedback to team members on an ongoing basis and through review process, and conducting training for team members as needed.
• Works with the Director of Fulfillment to set distribution goals for specific locations, plans and manages operations to achieve set goals.
• Collaborates across teams to develop and implement new and innovative models of distribution as directed.
• Employs rigorous performance monitoring and prioritizes program goals (i.e., output in meals, efficiency, client experience) to align with those established by Leadership.
• Oversees existing and new programs relating to food logistics, including safety and compliance teams, volunteer programs, mobile pantry distributions and food resourcing.
• Promotes open communication and information flow related to the department.
• Evaluates metrics and adjusts activities to meet or exceed performance expectations.
• Suggests efficiency ideas, cost reduction measures and assists with the implementation of changes within inbound and outbound warehouse operations.
• Identifies problems, proposes solutions to peer members of management, and promotes cooperation with other departments.
• Submits and responds to ideas to improve associate engagement and enablement.
• Coordinates efforts with the Safety Team to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
• Complies with food safety guidelines as required by HHFB policy and procedure, Feeding America, AIB and any other regulatory agencies.

Benefits

• Full support and career development resources to expand your skills, enhance your expertise and maximize your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates empower each other.
• Generous Total Rewards Plan - comprising health, finance, and wealth work/life balance.
• 13 Paid Holidays
• Paid Annual Leave - the longer you work here, the more you earn.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager