Fulfillment Learning Manager

QVC•Suffolk, VA

19d•Onsite

About The Position

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. The Opportunity Reporting to the General Manager at our Suffolk Center, you will be accountable for delivery and evaluation of training and development solutions. You will function as a leader within the site and manage all facets of fulfillment operations training and the continuous learning & development needs of our warehouse team members. In partnership with HR, operations leadership and internal partners, you will ensure the development of dynamic training programs and supportive learning tools. This will include the use of data and analytics to measure and maintain successful training by all training resources. You will work onsite at our Suffolk Distribution site. Who We Are QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. Your Impact You will implement and Execute training and development solutions Develop curricula to meet the needs of each group within established expectations and guidelines. Provide performance coaching and feedback to supervisors, managers and support staff with regard to performance Identify training needs in by working with department managers to target areas needing improvement Conducting needs analysis with trainees after program completion

Requirements

Bachelor's Degree or the equivalent combination of education and experience.
A minimum of 1 – 3 years of Training experience in an adult setting.
Previous experience consulting with managers regarding performance and quality gaps and developing solutions.

Responsibilities

Implement and Execute training and development solutions
Develop curricula to meet the needs of each group within established expectations and guidelines.
Provide performance coaching and feedback to supervisors, managers and support staff with regard to performance
Identify training needs in by working with department managers to target areas needing improvement
Conducting needs analysis with trainees after program completion