Fulfillment Lead

Gordini USA Inc•North Mankato, MN

About The Position

Gordini USA Inc. is a manufacturer and distributor of gloves, mittens, socks, goggles, and base layer for both our brand and private label. We are also Carhartt's licensee for gloves, base layer, boxer briefs, socks, sun protection, knee protection, and eye protection. We are a growing company looking for a compliance manager to join our team. The Fulfillment Lead is responsible for overseeing daily fulfillment operations to ensure accurate, efficient, and timely order processing. This role leads front-line fulfillment staff, coordinates workflow, maintains quality standards, and supports continuous improvement across picking, packing, shipping, and inventory processes. This is a hands-on leadership role ideal for someone who enjoys building strong teams, improving processes, and delivering excellent customer experience.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
2+ years of fulfillment, warehouse, or operations experience
1+ year in a lead or supervisory role preferred
Strong organizational and time-management skills
Ability to lead by example in a fast-paced environment
Basic computer skills (WMS, ERP, or shipping software experience a plus)
Experience with inventory control and order accuracy processes
Leadership and team development
Process improvement mindset
Strong attention to detail
Problem-solving and decision-making
Clear communication
Accountability and reliability
Ability to lift and move packages up to [X] lbs and stand for extended periods

Responsibilities

Lead and support daily fulfillment operations, including picking, packing, shipping, and returns
Supervise, train, and motivate fulfillment associates to meet productivity and quality goals
Monitor order flow and prioritize work to meet shipping deadlines and service-level agreements
Ensure accuracy of orders, inventory handling, and documentation
Identify workflow issues and implement process improvements to increase efficiency
Maintain a safe, clean, and organized work environment
Track performance metrics (accuracy, output, turnaround time) and report results to management
Assist with inventory counts, stock discrepancies, and system updates
Collaborate with customer service, purchasing, and logistics teams
Step in operationally as needed during peak periods