Fulfillment Lead

Beautylish Inc.•Fresno, CA

4d•$21•Onsite

About The Position

Personal.CX is a new subsidiary of Beautylish, Inc., focused on providing logistics services for personal care ecommerce brands. Since we started ecommerce in 2012, we have developed a great reputation for the high-touch and personal service that we provide for every order. Our Fresno fulfillment center is growing and we're seeking a strong Fulfillment Lead to join our leadership team. We pride ourselves on a reputation of fast and personalized service with every single order and we believe having strong and efficient operations at all levels creates the backbone needed to deliver a great customer experience. The Fulfillment Lead takes an active role in supervising our pick/pack/ship lines and participating in processing outbound orders to ensure our customers receive a perfectly packed and quickly shipped order every time. We are looking for a hands-on leader who can direct a team and be accountable for their success. The ideal candidate to join our growing team is ready to pitch in, be accountable, and bring a positive attitude every day.

Requirements

3+ years previous pick/pack/ship experience in a small goods warehouse or ecommerce environment
1+ years previous supervisory/team management experience
Computer literacy: experience using spreadsheet applications (e.g. Excel, GoogleSheets) and ability to learn and use various communication/collaboration software (e.g. Slack, Gmail, Google Drive)
Ability to stay focused and maintain accuracy in a busy warehouse environment
Excellent punctuality, attendance, and reliability
Professional, positive, and collaborative attitude: as a lead, you should set the example!
Full time hours (42.5 hrs/wk), Mon-Fri with weekly rotating shifts: Opening (6:30am-3:00pm) and Closing (7:00am-3:30pm); OT required as needed
Ability to stand for long periods of time, lift 50+ pounds, and work in a fast-paced, physically active environment
Must be eligible to work in the U.S.
Fully fluent verbal and written English communication skills

Responsibilities

Pick, pack and ship orders alongside your team to hit daily goals
Manage the workflow by assigning associates to tasks/stations as needed to maximize productivity
Set and communicate shipping goals and keep your team motivated and focused
Ensure quality standards are met by conducting QA checks and providing relevant feedback to associates
Coach Fulfillment Associates in performance and behavior situations by providing immediate, consistent feedback
Collaborate effectively with management and team members to meet all KPIs
Contribute to the operational efficiency of the warehouse by communicating suggestions for improvements and pitching in to help wherever needed
Maintain safety of the work environment by following applicable SOPs, conducting equipment checks and safety walk-throughs, and requesting supplies/repairs.
Set the example for your team in professional conduct, work ethic, positivity, and communication