Fulfillment Floor Lead (Bilingual)

Vivid Impact•Jeffersontown, KY

10h

About The Position

About Vivid Impact: Vivid Impact has been a pioneer in the graphic communications industry for over 50 years, growing from a small commercial printing service into a global leader in marketing technology . Since our founding in 1974, we have combined creativity with precision to deliver innovative print and digital solutions that drive success. With a team of nearly 350 dedicated professionals, we are committed to making a positive, lasting impact on our team, partners, and the communities we serve. Guided by our mission, we strive to be the trusted marketing technology resource for organizations looking to achieve better results, providing cutting-edge solutions that enhance brand engagement and performance. Job Overview: The Fulfillment Floor Lead oversees the 2nd Shift fulfillment team (approximately 10–15 team members), which includes both Spanish-speaking and English-speaking team members. This role ensures clear communication, smooth daily operations, and efficient execution of shipping, packaging, and delivery work while supporting team performance, engagement, and continuous improvement. Shift Details: 2nd Shift: Monday - Friday, 3:30 PM - 12:00 AM.

Requirements

Bilingual (required): Fluent in both English and Spanish.
At least 2 years of fulfillment or warehouse experience; prior leadership experience preferred.
Strong customer-service mindset with a proactive, "can-do" attitude.
Self-motivated and able to work independently while leading a team.
Organized and detail-oriented, with the ability to manage multiple priorities.
Clear communicator who can motivate and support team members.
Comfortable using Microsoft Excel, Outlook, Word, and web-based systems.
Able to lift up to 25-50 lbs and work in a hands-on, active leadership role.

Responsibilities

Lead and support the 2nd Shift fulfillment team by assigning daily tasks and ensuring work is completed accurately and on time.
Set up and queue jobs to keep work flowing efficiently and priorities clear.
Monitor workflow and identify opportunities to improve efficiency, quality, and service.
Train team members and ensure they have the tools and resources needed to succeed.
Foster a positive, productive work environment by addressing concerns and supporting team morale.
Partner with leadership on staffing, scheduling, training, and special projects.
Help organize kit areas and support process and area improvement initiatives.
Maintain a clean, safe, and organized fulfillment and warehouse environment.
Enforce company policies and escalate issues when appropriate.
Support other fulfillment needs as assigned by the Area Leader.