Fulfillment Coordinator

Surge Staffing•Romeoville, IL

14d

About The Position

The Customer Service / Order Processing Coordinator manages customer orders from entry through completion, ensuring accuracy, timely communication, and proper documentation. This role supports operations by coordinating order processing, inventory tracking, billing, and customer service activities.

Requirements

High school diploma or GED required
Warehouse, logistics, inventory, or customer service experience preferred
Strong organization, multitasking, and attention to detail
Professional communication skills
Basic computer skills (Microsoft Word, Excel, Windows)
Ability to perform basic math calculations

Nice To Haves

Warehouse, logistics, inventory, or customer service experience preferred

Responsibilities

Process customer orders, including wave planning, printing, and organizing paperwork and labels
Verify product availability by running inventory and stock reports
Generate and review order documentation, including special requests and inventory updates
Research delayed orders and provide updates to the Operations Team
Coordinate with internal departments to meet service standards
Review invoices to ensure accurate billing
Maintain records for damages, back-orders, returns, and customer credits
Track and trace orders and handle special or expedited shipping requests
Maintain organized files and basic customer service reports
Answer phones, greet visitors, and perform other assigned duties