Fulfillment Coordinator (Pacoima, CA)
About The Position
We’re seeking a proactive, detail-oriented and hands-on Fulfillment Coordinator (customer service focused) to join our Warehouse & Fulfilment team in our San Fernando Valley area warehouse. This is a great opportunity, ideal for someone eager to launch a career in logistics, warehouse operations, or supply chain management. This role requires the support of day-to-day activities with customers and sales reps (answering phone calls, SMS texting, email correspondence). You will also ensure high quality customer service, accuracy in data entry and detailed documentation. You will also need to possess excellent written and verbal communication skills and the willingness to continuously improve as you will need to interact and speak with multiple stakeholders daily. This position is in-person (no remote option), Monday-Friday, 7:00am to 3:00pm. We require full permanent working rights for this position.
Requirements
- 1-2 years of experience in logistics, warehouse operations, or administrative support (entry-level candidates welcome).
- Excellent customer service skills to ensure and maintain customer satisfaction.
- Strong communication skills (written and verbal).
- Excellent attention to detail and organizational skills.
- A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues.
- Ability to work autonomously as needed and take instruction from your team lead.
- Microsoft Office proficiency, including familiarity with the use of logistics databases.
- Reliability, punctuality, and a drive to learn and grow.
- A strong interest in building a long-term career in operations or supply chain.
- Experience with ERP systems (highly regarded) or SOP documentation.
Nice To Haves
- Experience in conflict resolution is highly preferred.
- NetSuite experience is highly preferred.
Responsibilities
- Supporting order handover (from the Sales Team) with accurate data entry and basic validations.
- Serve as the first point of contact for customer inquiries via phone and email.
- Scheduling deliveries to optimize routes and timelines.
- Ensuring the highest level of customer service is maintained with all customer touch points, calls, emails, text and occasionally in person.
- Addressing inquiries, resolving issues, and offering solutions in a timely manner
- Updating internal systems and maintaining fulfilment SOPs.
- Escalating delays or anomalies to the Fulfilment Specialist Lead.
- Attending WIP (Work in Progress) meetings and tracking order status.
- Assist in coordinating and verifying open customer balances prior to releasing and shipping sales orders.
- Coordinate freight quoting and carrier selection for LTL and FTL shipments in support of regional sales representatives; communicate daily with local carriers and logistics partners.
- Daily support to sales representatives regarding order status and P.O. follow up.
Benefits
- 20 days PTO
- 10 paid holidays (plus your birthday!)
- Paid parental leave, so we can look after you while you welcome a new human.
- A 50% off employee discount on Eco Outdoor products
- Full health benefits package after 60 days
- 401(k) plan with 4% max employer match
- A culture of unbelievable hospitality… hello in house barista coffee machine!
- Free snacks, soft drinks and endless coffee in the warehouse office.
- Company-sponsored social activities to engage and connect with your team and the broader Eco Outdoor crew.
- Opportunities you need to grow, develop and craft a career you’re proud of within the global Eco Outdoor business.
- The opportunity to give back via our internal Social Housing and Sustainability teams.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
