Fulfillment Center Manager

mSupply•Vancouver, WA

About The Position

The Fulfillment Center Manager oversees all warehousing operations, including receiving, product put-away, deliveries, e-commerce processing, replenishments, and inventory management. This role ensures the safe, efficient, and accurate movement of products while leading supervisory staff and maintaining overall facility responsibility. Additionally, the manager plays a key role in driving continuous improvement and safety initiatives within the facility.

Requirements

Bachelor’s degree in management, business, or related field, or equivalent relevant experience
6+ years of experience in warehousing, supply chain, or related operations
3+ years in a supervisory or team lead role within a warehouse or distribution environment
Experience with ISO quality systems, LEAN, and Six Sigma principles
Background in manufacturing and/or distribution with hands-on experience in ERP and Traffic Management Systems (TMS)
Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

Responsibilities

Conducts regular one-on-ones, performance reviews, and provides ongoing coaching and feedback to direct reports
Recognizes high performance and enforces company policies on safety, attendance, and professionalism in collaboration with HR and management
Oversees employee training on inbound, delivery, and inventory procedures, including SOPs and equipment use
Develops cross-training plans and ensures adequate staffing coverage in coordination with supervisors
Oversees inbound and outbound operations—including receiving, put-away, picking, staging, loading, and fulfillment—ensuring alignment with KPIs and timely execution
Maintains facility organization, dock cleanliness, and accurate completion of monthly inspections in the digital system
Leads continuous improvement efforts and coordinates facility maintenance, promptly reporting issues to management and corporate
Conducts walkthroughs with corporate representatives, ensures timely internal communication, and verifies PIE training and certification for all team members
Partners with supervisors to lead safety initiatives, promote a safety-first culture, and ensure policy compliance through training and observations
Identifies and addresses safety risks, escalates concerns when necessary, and ensures timely reporting of incidents and safety data
Reviews inspection reports, implements improvements, and maintains safe, functional equipment by promptly resolving hazards
Manages delivery routes and communicates exceptions to relevant stakeholders
Oversees maintenance, certification, and rental coordination for Powered Industrial Equipment (PIE)
Ensures driver training compliance and maintains accurate operator certification records
Ensures inbound freight is processed accurately within three business days and in compliance with SOPs for Bills of Lading, damage documentation, and freight counts
Reports exceptions such as shortages or damages per company procedures and communicates shipment delays or issues to management
Maintains alignment between system and physical item locations
Oversees timely stock put-away and replenishment
Performs consolidation tasks and resolves negative location discrepancies
Enforces SOPs for accurate picking, staging, labeling, and product integrity prior to loading
Verifies transfer documentation, loading accuracy, and monitors the in-process queue
Manages barcode printers and maintains label supply inventory
Maintains proficiency in company systems for data entry, communication, and routine administrative tasks
Performs other duties as assigned, with flexibility to adapt to evolving business needs and responsibilities