Full Time - Fulfillment Associate - Opening

Lowe's Companies, Inc.•Bloomington, IL

1d•Onsite

About The Position

The Fulfillment Associate is responsible for accurately and timely picking, staging, inspecting, and fulfilling customer orders, while ensuring staging areas are clean, organized, and safe. This role requires delivering excellent customer service by selecting high-quality items, validating orders, answering customer questions, and directing them to appropriate associates. The associate must be certified to operate powered equipment such as Forklifts, Order Pickers, and Narrow Aisle Reach Trucks, and adhere to all safety requirements. Key duties also include supporting inventory accuracy through the use of the Orders App and SIMS compliance, collaborating with leadership to resolve short picks, and completing administrative tasks like audits, order follow-ups, and locker management, with prompt reporting of safety or theft concerns. The position demands a customer-first mindset, strong communication, and teamwork skills, with other duties assigned as needed to support business operations.

Requirements

6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months of Experience using common retail technology, such as smart phones and tablets
Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Nice To Haves

High school diploma or GED
6 Months of Retail experience
6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Responsibilities

Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
May be assigned other duties to support the needs of the business.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards