Full Time - Fulfillment Associate - Opening

Lowe's Companies, Inc.•Worcester, MA

1d•Onsite

About The Position

The Fulfillment Associate position at Lowe's involves accurately picking, staging, inspecting, and fulfilling customer orders on time, while maintaining clean, organized, and safe staging areas. This role requires delivering excellent service by selecting high-quality items, validating orders, answering customer questions, and connecting customers with appropriate associates. Key responsibilities also include operating and maintaining certification for powered equipment such as Forklifts, Order Pickers, and Narrow Aisle Reach Trucks, adhering to all safety requirements. Associates will support inventory accuracy using the Orders App, ensuring SIMS compliance, and collaborating with leadership to resolve short picks. The role also entails completing administrative, maintenance, and readiness tasks like audits, order follow-ups, and locker management, with prompt reporting of safety or theft concerns. Success in this role requires a customer-first mindset, strong communication, and teamwork skills. Lowe's Companies, Inc. is a FORTUNE® 100 home improvement company with over $86 billion in fiscal 2025 sales, employing approximately 300,000 associates and operating over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports communities through programs focused on safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief. The company is dedicated to serving its associates by offering exceptional benefits and opportunities for skill growth.

Requirements

6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months of Experience using common retail technology, such as smart phones and tablets
Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Nice To Haves

High school diploma or GED
6 Months of Retail experience
6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Responsibilities

Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
May be assigned other duties to support the needs of the business.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
exceptional benefits and wellness programs
learning and development opportunities