Fulfillment Associate, RLC Inbound Customer Return Processing

Newegg, Inc. • Ontario, CA

25d

About The Position

Sort, prioritize, and route incoming packages. Handles packages in preparation for processing which includes opening boxes, and initial inspection of product. Verify customers return products according to type and associated procedures. Document inspection results, including any receiving issue, and communicate findings to the team. Collaborate with the fellow team members and management to troubleshoot and resolve issues. Adhere to company and safety standards during all inspections and handling procedures. Support continuous improvement initiatives to enhance quality and frequent improvements of returns processing. Other duties as assigned

Requirements

• High School diploma or GED required
• Must be 18 years of age or older
• Must be available to work occasional nights, holidays and weekends
• Strong verbal and written communication skills
• Must have strong computer skills, including but not limited to MS Word and Outlook.
• Good listening skills
• Ability to form partnership with department and gain intimate knowledge of department operations
• Detail-oriented, and self-motivated with desire to continuously improve operations
• Exhibit strong business curiosity and must be willing to explore details to challenge status quo
• Ability to work both independently and with a team in a collaborative work environment
• Ability to treat all information confidentially
• Adaptable and proactively able to move with the change while maintaining a positive attitude
• Strong attention to detail and ability to identify defects or irregularities.
• Ability to lift up to 50 lbs. and work on your feet for extended periods

Responsibilities

• Sort, prioritize, and route incoming packages.
• Handles packages in preparation for processing which includes opening boxes, and initial inspection of product.
• Verify customers return products according to type and associated procedures.
• Document inspection results, including any receiving issue, and communicate findings to the team.
• Collaborate with the fellow team members and management to troubleshoot and resolve issues.
• Adhere to company and safety standards during all inspections and handling procedures.
• Support continuous improvement initiatives to enhance quality and frequent improvements of returns processing.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees