Fulfillment Associate, Document Management

Wolters Kluwer • Sacramento, CA

2d • Onsite

About The Position

Wolters Kluwer, Financial & Corporate Compliance division, CT corp., provides registered agent, incorporation, and legal entity compliance services for businesses. As a Fulfillment Associate, Document Management, you will play a vital role in ensuring customer orders of corporate filings are accurately processed and on time. You'll contribute to streamlining order entry, administration, and workflow processes to deliver exceptional customer service. This position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills. In this role, you will report to the Manager, Fulfillment and work from our local office in Sacramento, CA.

Requirements

• Order Entry Systems: Proficiency in using order entry software.
• Attention to Detail: Ability to maintain accuracy in corporate document filings.
• Customer Service: Basic understanding of customer service principles.
• Communication: Effective verbal and written communication skills.
• Time Management: Ability to manage time and prioritize tasks.
• Team Collaboration: Willingness to work collaboratively with team members.
• Documentation: Ability to maintain and organize operational documents.
• High School Diploma; Bachelor's degree or equivalent work experience preferred.
• 2+ years' experience in office administration and customer service.
• Hands-on experience with Microsoft Office, CRM and databases.
• Good typing skills (35 wpm).
• Ability to work overtime as needed.
• Stable work history.

Nice To Haves

• Experience in registered agent services, preferred.

Responsibilities

• Accurately enter orders into the system.
• Perform order administration tasks.
• Coordinate with the Secretary of State office for order fulfillment.
• Communicate effectively with both external and internal stakeholders.
• Maintain operational documents and records.
• Complete orders in a timely manner.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

Benefits

• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees