Fueling Ramp Manager DTW

FSM Group LLC•Romulus, MI

2d•Onsite

About The Position

This is a Career Opportunity role with growth potential! The FSM Group, LLC powers seamless aviation operations across North America and Canada. We proudly serve commercial, private, and military aviation customers, including airport operators, freight carriers, and other specialized aviation sectors, with precision, reliability, and sustainability. Our services include secure fuel storage and inventory management, 24/7 fueling operations, and maintenance and refurbishment of ground service equipment, adhering to the highest industry standards. Why Join Us? At FSM Group, innovation meets aviation energy. We offer competitive pay and benefits within a collaborative, team-oriented environment where employees are valued and careers can grow. Our team works alongside industry experts on impactful aviation projects across North America, with a strong emphasis on safety, operational excellence, and continuous improvement. We are committed to professional development and providing meaningful opportunities for growth and leadership. If you are passionate about safety, teamwork, and making a difference in the aviation and energy sectors, we invite you to explore a career with FSM Group. The Ramp/Dispatch Manager oversees the coordination and execution of aircraft fueling and ramp activities to ensure safe, efficient, and on-time service. This role manages dispatch and fueling teams, aligning daily operations with flight schedules, safety standards, and performance goals while fostering a culture of teamwork, accountability, and continuous improvement.

Requirements

Must be at least 18 years of age
Possess and maintain a valid U.S. driver’s license with an acceptable motor vehicle record in accordance with company standards
Must be legally authorized to work in the United States
Ability to maintain reliable transportation to and from the assigned work location
Ability to work a flexible schedule, including nights, weekends, holidays, and overtime as operational needs require
Ability to successfully complete a pre-employment drug screening and applicable background checks, including federal fingerprinting, in accordance with regulatory requirements
Ability to access all areas of the airport necessary to perform job duties, including secured areas, in compliance with airport and federal regulations
Ability to obtain and maintain any required government security clearance; employment is contingent upon successful completion of all applicable background checks and clearance requirements as determined by the contracting agency
Experience leading or supporting teams in fast paced operational settings
Proficiency with computer based systems, operational software, and administrative tools
Demonstrated problem-solving skills and the ability to address routine operational challenges
Basic mathematical proficiency
Ability to maintain regular and reliable attendance
Ability to read and interpret documents such as safety rules, operating instructions, maintenance guidelines, and procedural manuals
Ability to effectively communicate in English as required to perform job duties and support safe operations in the airport environment, including during emergencies or situations requiring a shared language for safety
Ability to understand and carry out instructions provided in written, verbal, or diagram form
Basic proficiency with computer systems, including data entry and common workplace applications
Must be able to climb up and down stairs and ladders with 50+ steps and work at heights of 50 feet or more, including high, precarious places
Must be able to get in and out of vehicles of varying sizes and heights
Must be able to drive and operate vehicles and equipment of various sizes, including automated lifts up to 26 feet
Ability to sit, stand, walk, bend, squat, kneel, crawl, twist, climb, and balance for extended periods of time
Perform repetitive physical movements, including bending at the waist and knees, and sustaining awkward or physically demanding positions
Capable of climbing and standing on step ladders while performing overhead work, such as connecting fueling hoses
Frequently lift and carry up to 30 pounds overhead
Occasionally lift up to 70 pounds to waist level
Must be able to shovel materials such as snow, sand, dirt, gravel, or rocks as needed
Use hands and fingers to handle, feel, grip, and operate tools, equipment, and controls
Hear and respond to verbal instructions, environmental sounds, and audible alarms
Maintain the following vision capabilities
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (identify and distinguish between colors)
Peripheral vision (see up/down and side-to-side while focused on a central point)
Depth perception (assess distance and spatial relationships)
Ability to adjust focus (sharpen vision at various distances)
Work outdoors in all weather conditions, including extreme heat, cold, rain, snow, and wind
Tolerate frequent exposure to
Moderate to high noise levels (with use of appropriate hearing protection)
Fumes, airborne particles, and hazardous substances, materials, or waste
Work near or around
Moving mechanical parts
High-voltage equipment
Hydraulic and pneumatic systems operating under high pressure

Nice To Haves

Experience in aviation fuel handling, ramp operations, or logistics
Experience in dispatch, scheduling, or operational coordination in aviation, transportation, or related environments

Responsibilities

Direct and coordinate fueling activities to provide safe, efficient, and timely service for customers by performing duties personally or through team members
Review flight data including scheduled and estimated arrival and departure times, destinations, and downline stops to plan and prioritize work activities
Direct and coordinate operational functions to ensure personnel and equipment are available for fueling and defueling services
Manage and support team members within fueling and dispatch operations including training, scheduling, assigning and directing work, monitoring performance, addressing concerns, resolving issues, and ensuring completion of required company training programs
Investigate accidents and incidents, identify root causes, and recommend corrective actions to prevent recurrence
Oversee daily dispatch functions including staffing levels, documentation, and recordkeeping
Serve as a Flight Dispatcher as needed to support operational continuity
Coordinate with aircraft and airline representatives and fueling personnel to ensure accurate communication, service delivery, and operational planning for incoming flights
Maintain accurate operational records and support planning for upcoming flight activity
Perform other duties as assigned