Fuel Center/Lead Clerk

Kroger•Clinton Township, MI

1d•Onsite

About The Position

The Fuel Center/Lead Clerk is responsible for creating an outstanding customer experience through exceptional service, maintaining a safe and clean environment, and achieving sales and profit goals for the department. This role involves monitoring and controlling quality assurance standards, directing and supervising all functions, duties, and activities for the Fuel department, and supporting day-to-day Fuel operations. The Lead Clerk is expected to embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective Communication Skills
Ability to handle stressful situations
Knowledge of basic math (counting, addition, and subtraction)

Nice To Haves

High School Diploma or GED
Any fuel experience

Responsibilities

Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
Participate in the inventory process
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
Responsible for fuel delivery and documentation of fuel inventory
Process fuel, merchandise, and lottery sales quickly and accurately
Follow opening and closing procedures for Fuel center
Maintain till according to company policy
Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and money drops
Comply with safety procedures and identify unsafe conditions to management
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Maintain state, local and company compliance reports and logs
Complete incident and security reports
Clean up spills and complete Fuel Spill Report
Maintain knowledge of emergency plans numbers and procedures
Notify management of customer or employee accidents
Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Stock and inventory merchandise in kiosks
Clean and maintain kiosk and equipment as well as fuel dispensers, vending machines, trash receptacles, customer surfaces, and parking area outside the kiosk
Must be able to perform the essential job functions of this position with or without reasonable accommodation