FTT IEO Customer Success - Undergrad Intern

Franklin Templeton

1d•$26 - $26

About The Position

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management and fintech, offering many ways to help investors make progress toward their goals. Talented teams working around the globe bring expertise that’s both broad and unique. And our welcoming, respectful and inclusive culture provides opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! This position has been filled by an identified candidate. We are not accepting applications for this role. Department Title: Undergrad Intern – FTT IEO Customer Success Position Summary: First year interns in technology have the opportunity to participate in our tech department rotation program. During this program interns will work with several groups within the technology team. This year we are also hoping to add a security team rotation as well. As the technology consultant and provider for Franklin Templeton and its SIMS, interns have an opportunity to work with multiple departments and organizations to gain perspective in how we lead the business with Tech. An FTT IEO Customer Success Intern at Franklin Templeton can expect to gain: Interns in the rotation program should expect to learn various skills including but not limited to: Enterprise service management, AWS, Project support, Business analyst skills, Corporate systems, Data tools AI, automation, and more!

Requirements

Willingness to learn
Intuitive
Ambitious
Accountable
Team player, but able to work independetly.

Responsibilities

Xceptor Overview - Training and building a hands-on use case using Xceptor Tool
MS Power Platform Overview - Training and Building a hands-on use case using Power Platform Tool
Reflect, Q&A using Automation Tool
Provide on-site technical support and customer service as well as remote user support.
Escalate issues to the appropriate teams and drive to closure
Manage the ticketing queues to ensure issues are prioritized and actioned
Deep dive on PMO
Attend capacity planning workshops
Introduction to Snowflake and Databricks Analytics Tools Overview
Usage and Cost Analysis
Enterprise Architecture, EA Domains, and its services
Various data platforms in FT and how is it used
Data & Analytics Architecture
Data & Analytics Engineering