FT Help Desk I

First Security Bank•Searcy, AR

1d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team in Help Desk! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply! In this role, you will provide support to our 900+ employees and maintenance within the bank’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and technology-related equipment to ensure optimal performance and troubleshooting problems (in person, by desktop remote, over the phone, or via email) in a timely, professional, compliant, and accurate manner. This position requires on-site work.

Requirements

High School Diploma or GED completion by the end of your graduating year is required
1-2 years of experience installing and supporting technical work preferred in: Microsoft Windows Desktop OS, Active Directory, M365 PC Deployment
Basic Cybersecurity Awareness
User Networking, VPN, TCP/IP Troubleshooting
IOS and Android devices
Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required
Commitment to demonstrating Core 5 values with customers and coworkers.

Nice To Haves

A+/N+ Certification
Other industry certifications

Responsibilities

Ambition to learn new technologies, with excellent technical documentation and customer service.
Work as a collaborative team player while communicating effectively with employees in person, by phone, email, and through the ticket system.
Ensure employees’ needs are met quickly, accurately, and competently.
Demonstrate strong analytical, troubleshooting, and problem-solving skills.
Ability to work under pressure, escalate issues, and work together with our IT Team.
Adaptability – adapt to competing demands and shifting priorities.
Proactively identify issues to prevent errors, delays, costs, or negative impacts on the bank.
Create, manage, and update detailed tickets; document recurring issues to drive optimal outcomes.
Install, configure, maintain, and troubleshoot user workstations, hardware, and software, including mobile devices and printers.
Provide basic Help Desk support, including access and password management, active directory administration, system imaging and deployment, mobile email setup, shared drive mapping, printer configuration, and test-station troubleshooting.
Maintain an organized workspace while supporting bank office equipment, including lifting, transporting, and positioning hardware in confined and often hard-to-access areas.
Protect all customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Maintain a valid driver’s license, reliable transportation, and punctual attendance.
This position requires occasional extended hours to meet customer needs, weekend travel, and/or consecutive overnight hotel stays for business travel purposes, using a personal vehicle.
Additional duties may be assigned by management.