FT Education Management Trainee - Product & User Operations

Think Academy US • San Jose, CA

27d • $69,000 - $75,000 • Hybrid

About The Position

Think Academy U.S. Online is seeking a Full-Time Management Trainee for our User Operations Team. This role is designed for recent graduates and early-career professionals who are passionate about online math education and aspire to become future leaders in the industry.
As a Management Trainee, you will rotate across our teaching, user operations, and business development departments, gaining comprehensive exposure to how a leading online education platform delivers high-quality instruction and drives business growth. This is a fast-track opportunity with the potential to be promoted into a management-level role within 2–3 years, based on performance.
This role focuses on building a high-quality early childhood thinking and cognitive development program for families in the U.S. market. The goal is to turn the product strength into measurable enrollment growth and sustainable word-of-mouth expansion, helping establish our program as a trusted choice for families and a scalable growth engine for the business.

Requirements

• A genuine passion for education, especially for online learning, and a desire to create a positive impact for students and families
• Proactive, reliable, and eager to grow; able to take full ownership of new projects and adapt in a fast-paced, cross-functional environment; a strong communicator and collaborator who builds trust with teammates
• Open to cross-border collaboration and interested in future offshore or international management opportunities
• Working proficiency in both English and Mandarin is required
• Classes on Friday evenings and Saturdays will be required
• Tuesday-Friday Onsite
• Saturday WFH

Nice To Haves

• Bachelor’s or Master’s degree in Mathematics or a STEM-related field is a strong plus

Responsibilities

• Design age-appropriate thinking guidance and learning activities for children ages 3–6, translating developmental understanding into clear instructional approaches and interaction strategies that support foundational thinking skills
• Own the parent insight and decision-input loop by collecting, structuring, and prioritizing feedback from trial classes and parent touchpoints, clearly defining what should be changed, why it matters, and what success looks like
• Partner with curriculum and teaching teams to implement learning changes, translating validated insights into concrete updates in lesson structure, activity design, and classroom interaction, and evaluating their impact on children’s learning outcome
• Design and evolve high-quality parent community strategies and engagement activities, including communication frameworks, recurring interaction mechanisms, and value-driven community events, while aligning enrollment messaging and learning narratives to strengthen parent understanding, trust, and long-term word-of-mouth among U.S. families
• Support enrollment and conversion efforts by assisting with the execution of enrollment strategies, optimizing trial-to-enrollment touchpoints, and collaborating cross-functionally to improve parent decision clarity and conversion outcomes
• Deliver online math classes as part of your rotational training
• Gain insight into user needs and hands-on teaching experience to integrate into future products or business decisions

Benefits

• Extensive hands-on experience and the opportunity to own and lead impactful projects from an early stage; Fast-track path to management-level roles within 2–3 years, supported by structured mentorship and direct coaching from experienced leaders
• 401k and Health, Vision, and Dental Insurance
• H1B Sponsorship available for eligible candidates
• As part of a global education company, you may have the chance to collaborate with international branches, engage with our headquarters, or explore cross-border career opportunities
• Relocation Allowance available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level