Operations Management Trainee

Robbins Recruiting • Greensboro, NC

4h • $40,000 - $42,000

About The Position

Robbins Recruiting Solutions LLC is Partnering with a Berkshire Hathaway Company that offers the stability of over 50 years in business! Our client is a leader in the semi-trailer rental industry in North America. For more than 50 years, our client has been focused on providing “the box” to trucking companies that supply manufacturing plants, grocery stores, and distribution centers with the products used in daily life. And as a subsidiary of Berkshire Hathaway, they have the financial backing to support their customers, and give our employees a level of stability that’s hard to beat. They are currently seeking talented customer service leaders who are open to a mobile career path and ready to build their skillset as a business manager through our Operations Management Trainee Program . Let's talk about what your career in Operations might look like: Training and Mentorship for a planned promotion & relocation package to a manager position at one of our other 46 nationwide rental locations (usually within the first 1-3 years of employment, including increased base pay, and continued opportunity for career growth.) Consistent Monday-Friday schedule with the opportunity to earn bonuses in addition to base rate + competitive benefits package including medical, dental, vision, life, disability, and 401k retirement savings and tuition assistance for pursuing further education (up to $7k / year) A typical day in this role might include: -Serving customers like PepsiCo and FedEx when they need trailers, helping to determine their equipment needs, and explaining all of our trailer-rental options. -Inspecting trailers using a hand-held device which includes checking for damage or equipment problems inside and underneath the trailer. -Managing customer accounts including helping with credit and collections. -Verifying customer insurance coverage. -Assigning repair work to vendors and Lease trailer mechanics. -Using technology to perform inventories, manage equipment, and other operational tasks. -Completing training assignments to prepare you for your next role as an Operations Manager, in charge of customer service and employee supervision at your own rental branch. Occasional paid travel to include: -Weeklong trip to St. Louis MO as part of our semiannual New Employee Orientation, complete with team building activities and seminars covering supply chain. -At least one visit to another of our nationwide rental branches for cross-training and performance evaluation opportunity.

Requirements

• Bachelor's degree or equivalent experience required
• 1-2 years of customer service experience
• Willing to relocate upon promotion into an Operations Manager role within your first 1-3 years of employment, once fully trained. Relocation assistance is provided as most of our Managers are promoted out-of-state to one of our other 46 nationwide branch locations.
• Leadership or supervisory experience preferred.
• Strong analytical and decision-making skills.
• Strong organization skills; including the ability to multitask and prioritize work strong customer service skills; including the ability to handle customer complaints and resolve issues to ensure a satisfactory resolution.
• Ability to facilitate difficult conversations through performance discussions with vendors.
• Management and leadership qualities; including ability to train, and develop skills of lower level employees.
• Ability to recognize opportunities for process improvement and recommend possible solutions.

Nice To Haves

• Bachelor's Degree (Preferred)
• Customer service: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Responsibilities

• Serving customers like PepsiCo and FedEx when they need trailers, helping to determine their equipment needs, and explaining all of our trailer-rental options.
• Inspecting trailers using a hand-held device which includes checking for damage or equipment problems inside and underneath the trailer.
• Managing customer accounts including helping with credit and collections.
• Verifying customer insurance coverage.
• Assigning repair work to vendors and Lease trailer mechanics.
• Using technology to perform inventories, manage equipment, and other operational tasks.
• Completing training assignments to prepare you for your next role as an Operations Manager, in charge of customer service and employee supervision at your own rental branch.

Benefits

• Receive a full benefits package (including medical, dental, vision, life, disability, and 401k for retirement savings).
• My client also offers Tuition Assistance for associates looking to pursue higher education (up to $7k / year- coursework to be approved by management.)
• If you are a regular full-time employee you are eligible to elect coverage under certain group benefit plans (medical, dental, vision, supplemental life, pre-paid legal plan, and health and dependent care (FSA) accounts). Your coverage under the group benefits begin on the 1st day of regular full-time employment.
• Employees are able to enroll in our company’s 401k plan.
• You will receive 13 days of PTO, sick leave, and enjoy twelve paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level