FSR - 53rd Ave, Bradenton

SouthState Bank•Bradenton, FL

19h•Onsite

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since its beginnings in the 1930s, SouthState has become a trusted financial partner across the South and beyond, known for combining personal relationships with forward-thinking solutions. The company is committed to helping its team members find their success while maintaining the integrity of its values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose. The FSR I is responsible for taking ownership of all tasks and challenges encountered in the operation of their assigned position.

Requirements

High School Diploma or equivalent
18 months (or less) Customer Service/Sales experience
Good PC skills
Strong organizational skills
Ability to read, write and speak English
Ability to analyze and solve problems
Completion of The SouthState Way training
Completion of New Team Member Orientation
Completion of Banker Foundations training
Completion of all assigned Regulatory Compliance Training
Acknowledgement of all policies through DocuSign as assigned
Additional training may be required dependent upon experience

Nice To Haves

Previous banking experience preferred

Responsibilities

Performs all functions of Personal Banker
Able to identify customer needs and expectations by listening for clues and through meaningful conversations.
Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Opens new deposit accounts and understands the financial services offered by the bank, including features, benefits, rules, regulations, pricing, and a simple definition of each service.
Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Gold Customer Service Standards and within established limits.
Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance.
Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
Is knowledgeable of financial services offered by the bank.
Shows sincere appreciation for each customer’s time and business.
Gives business card if not already given.
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
Presents a neat and professional personal appearance, in accordance with bank policy.
Maintains a neat, orderly and attractive work area.
Assesses and effectively manages all risks associated with job function within SSB compliance and regulations.
Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
May include other branch responsibilities such as approving teller transactions and signing off on checks.
Accepts other duties as assigned.