FSQ Manager

MDVA•High Point, NC

About The Position

The Food Safety and Quality Manager is the senior FSQ representative at the facility, responsible for developing, implementing, and maintaining quality assurance, quality control, and food safety programs at the High Point, NC dairy production site, which includes fluid milk and ice cream operations. This role ensures compliance with all regulatory standards, customer requirements, and company policies while upholding the highest levels of product quality and safety. The manager leads the FSQ team, drives continuous improvement initiatives, and partners with cross-functional departments to maintain standards, ensure consistency, and proactively mitigate risks.

Requirements

At least a bachelor’s degree in a Science, Engineering, or a related field.
At least 4 years of experience in food safety and quality assurance, within the food industry, preferably within bottling or dairy milk manufacturing.
Experience with managing Food Safety and Modernization Act (FSMA) and General Manufacturing Practices (GMP) programs required.
Experience with managing Pasteurizing Milk Ordinance (PMO), Interstate Milk Shippers (IMS) programs preferred.
Preventive Controls Qualified Individual (PCQI) certified.
Global Food Safety Initiative (GFSI) management experience required.

Nice To Haves

Ice Cream manufacturing experience preferred.
Certification preferred in either FSSC or SQF preferred.

Responsibilities

Quality Assurance Oversight: Develop, implement, and monitor quality control systems to ensure products meet internal, regulatory, and customer standards.
Food Safety Management: Ensure compliance with food safety regulations and standards, including sanitation, allergen control, and pathogen prevention programs.
Team Leadership: Supervise and train quality assurance and food safety staff, fostering a culture of accountability and excellence.
Audits and Inspections: Prepares for an d conducts regulatory, certification, and customer audits to maintain certifications and healthy customer relationships. Manage all aspects of the internal audit program.
Risk Management: Identify, assess, and mitigate risks related to food safety, contamination, or quality deviations.
Process Improvement: Analyze production data, investigate non-conformances, and implement corrective actions to enhance product consistency and safety.
Documentation: Maintain accurate records, including standard operating procedures (SOPs), testing results, and compliance reports.
Collaboration: Work closely with operations, sales, procurement, and supply chain teams to align quality and safety requirements and goals with operational efficiency.
Training and Education: Develop and deliver training programs on food safety, sanitation, and quality protocols for facility staff.
Customer and Supplier Interaction: Investigate and address customer complaints, monitor raw material quality, and ensure traceability throughout the supply chain.
Other duties as assigned.