FS Construction Tech Specialist I - Longmont, CO / Front Range

4Rivers Equipment LLC•Longmont, CO

About The Position

This role plays a pivotal part in supporting, training, and troubleshooting issues related to a variety of construction technology solutions including grade control systems, drones, and other innovative tools. By delivering exceptional support and solutions, the incumbent contributes to the success of 4Rivers Equipment, fostering customer retention and attracting new business. Company Summary: Joining 4Rivers Equipment means becoming a valued member of an award-winning John Deere team. With locations spanning from Fort Collins, CO to El Paso, TX, we offer a dynamic work environment focused on personal and professional growth. Our mission is to enrich the lives of our customers, partners, and employees by being "Your Working Partner."

Requirements

Ability to lift and/or move objects up to 60 lbs.
Physical agility to crawl, climb, and traverse irregular terrain on construction sites.
Capacity to operate a motor vehicle day and night, including long-distance travel with occasional overnight stays.

Nice To Haves

Knowledge of surveying fundamentals and experience with grade control solutions from Topcon, Trimble, or Leica are advantageous.

Responsibilities

Conduct training sessions for both internal staff and external stakeholders on grade control solutions.
Provide timely and thorough support to customers, documenting all incidents in Expert Connect.
Collaborate with 4Rivers staff to address machine and machine control issues.
Diagnose and resolve issues with installed grade control systems, managing repair processes with external suppliers.
Attend manufacturer-hosted training sessions to stay updated on industry trends and technology advancements.
Deliver training sessions on drone solutions for internal and external audiences.
Offer technical support to customers, documenting incidents and coordinating with authorized repair centers.
Maintain expertise through attendance at manufacturer-led training sessions.
Hold a Part 107 pilot’s license and promote 4RPilot services while fulfilling drone service requests.
Develop engaging content for professional training programs offered to customers.
Promote training calendars to internal and external stakeholders, collaborating with the marketing team to ensure visibility.
Facilitate field training sessions upon customer request and invoice training services accurately and promptly.
Ensure accurate inventory management for assigned vehicle.
Maintain demo equipment, ensuring cleanliness and up-to-date firmware/software.
Collaborate with administrative staff to ensure accurate invoicing for time and travel.
Maintain meticulous records of all support activities using the company CRM system.