Front Desk Receptionist- Longmont
About The Position
As a locally owned business, The Screamin Peach is proud to stand apart from other factory-style waxing studios. Our comfortable environment, exceptionally talented team, and level of personalized service has gained both local and national recognition. Since 2006, we’ve made it our mission to help people from all walks of life feel good about themselves as we rid Northern Colorado of its unwanted hair. As a team, we believe in one-on-one relationships with open communication, support, kindness, and respect—both for our valued clients and for each other. It’s about more than just hair—it’s about personalized care. This is a hands-on receptionist sales position with day-to-day duties that include scheduling client appointments, answering phones & emails, checking clients in/out, cash handling, assisting customers, selling retail, managing the POS system, confirming appointments, and cleaning and merchandising. Specialty focuses may include retail merchandising, social media marketing, and leading & mentoring new Guest Experience Maestro’s (GEM). How You’ll Do It Providing EXCELLENT customer service to all clients Following all company rules and policies Communicating Sales & Specials to clients, offering additional services & products Answering phones & emails Booking appointments Confirming client appointments Following new client retention protocol Checking in and out clients, taking payments, and answering questions Keeping sales (cash and credit card) accurate Boutique Retail handling: steaming, tagging, arranging, merchandising, cleaning & stocking, and dressing mannequins Helping clients with retail boutique items, fitting rooms, information, and sales Regularly keeping shop clean & presentable to clients Responsible for opening and closing duties in the shop Checking GEM communication binder daily for updates During COVID following all safety protocols as required Assist with other duties as assigned
Requirements
- 2+ years of customer service experience preferred
- 1+ years of receptionist experience preferred
- Exceptional customer service skills with a positive attitude
- Ability to communicate well, both verbally and written
- Ability to multi-task in a fast-paced environment
Responsibilities
- Providing EXCELLENT customer service to all clients
- Following all company rules and policies
- Communicating Sales & Specials to clients, offering additional services & products
- Answering phones & emails
- Booking appointments
- Confirming client appointments
- Following new client retention protocol
- Checking in and out clients, taking payments, and answering questions
- Keeping sales (cash and credit card) accurate
- Boutique Retail handling: steaming, tagging, arranging, merchandising, cleaning & stocking, and dressing mannequins
- Helping clients with retail boutique items, fitting rooms, information, and sales
- Regularly keeping shop clean & presentable to clients
- Responsible for opening and closing duties in the shop
- Checking GEM communication binder daily for updates
- During COVID following all safety protocols as required
- Assist with other duties as assigned
Benefits
- Competitive cash compensation.
- Aflac supplemental health plan.
- Access to Telehealth network at no additional cost.
- Generous PTO, including paid sick leave.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
