Fruitvale Community Market Manager

NW Harvest•Yakima, WA

About The Position

The Fruitvale Community Market Manager (FCMM) engages with Northwest Harvest (NWH)’s goal of cutting hunger rates in half by 2028 by overseeing equitable day‑to‑day and long‑term operational planning that ensures dignified, reliable access to food and resources for the Yakima community. This role manages all aspects of market operations—including staff and volunteer leadership, food inventory and supply flow, shopper logistics, safety practices, and property management—to create a consistent, high‑quality experience for market shoppers. The FCMM ensures equitable service distribution by optimizing in‑store shopping, drive‑through services, and resource room usage, while maintaining clear, multilingual external communication across outreach channels. Additionally, they ensure that market operations center the experiences, needs, and voices of people facing food insecurity. At the heart of the role is people leadership grounded in emotional intelligence, cultural humility, and NWH’s PACI values and 6 Agreements. The FCMM builds and sustains a healthy, dynamic team culture by leading across differences, staying curious, fostering connectedness, encouraging learning, and championing clear, empathetic communication. The FCMM supports staff resilience and ensures staff, volunteers, and shoppers encounter dignity, respect, and compassionate service whenever they are on site. And through their leadership the FCMM strengthens both the Fruitvale Community Market and NWH’s broader mission to grow food justice through collective action. Schedule: This position will work into the early evenings on Mondays and Fridays and may be required to work other occasional off-shift hours as necessary for special events or other duties assigned. Travel: This position may be required to travel 1-5 days a month within the state of Washington.

Requirements

A combination of the real-life experience, education, and training listed below which provides an equivalent background to perform the work of this position.
Successful completion of a background check is required.
Working knowledgeofnon-profitorganizationsand issues related tofood,hunger,housing,povertyissuesand hunger relief systemsthis includes but is not limited tocultural and institutional racism and their impact on society
Effective and thorough knowledge in food bank and/or grocery store operations, food safety practices, customer service approaches, warehouse systems, andlogistics
Thorough knowledge of people leadershipskills, delegation, performance management,providing clear feedback, and emotional intelligence
Working knowledge in de-escalation and trauma informed care best practices
Workingknowledge inbasic accounting principlesandfinancial managementto support and manage program budgets and inventory
Thorough knowledgeinmanaging dataandmaintainingdata integrity and quality
Thorough knowledge to support the safeand effectivehandlingofwarehouse equipmenti.e.,forklift/electric pallet jack, ladder safety,etc
Thorough knowledge inproject managementaswould begenerallyacquired across the field or career in adistribution organization
Workingknowledge ofvolunteer management practicesandfood safety practicesto support the FCM
Intermediate to advanced knowledge with, Microsoft Office applications; particularly Word, Excel,PowerPoint(PPT)and Outlook,andTeams, and ability to work efficiently and effectively with other organizational platforms such as ADP,Asana,Zoom,SharePoint, Microsoft Dynamics NAV systems
Understand individuals who have experienced poverty or food insecurity, anddemonstrateempathy towards all shoppers visiting the Market
Analyze issues, synthesize information, make decisions, and learn from mistakes
Leadand thrive though ambiguity, whilemaintainingcomposure, discretion, and high quality under timeline pressure or when faced with sensitive inquiries or complaints
Demonstrated ability to communicatetimely, clearly, and effectively, orally and in writing
Perceive, understand, manage, and use emotions effectively in oneself and others
Lead teams across differences
Takeinitiative, prioritize and re-prioritize taskswhiledemonstratingexcellent time-management, organizational, problem-prevention and problem-solving skills
Commit to NWH’s PACIValues :Purpose-Driven,Anti-Racist,Connected, Interwoven
Commit to NWH’s Six Agreements:speak truths responsibly, listen to understand,stay engaged,experience discomfort and do things differently, expect and accept non-closure, and honor confidentiality
Integrate equity principles and practices into all functions
Be nimble and curiousby asking questions to understand the merits of different approaches, and shift strategies in response to demands of a situation
Stay current on trends and best practices in food safety, food pantry operations, customer service, social service resources, and other adjacent sectors
Have and exercise a sense of humor
Bachelor’s degree in business, non-profit management, social work, food science, or an equal combination of education or work experience with a personal orientation as a lifelong learner.
Minimum three (3) + years’ experience working in customer service, public administration, human services, or similar work in a non-profit setting, with two (2) + years of supervisory experience.

Nice To Haves

Non- Profit experience is desired but notrequired
The ability to speakadditionallanguage is desired but notrequired
Candidates with lived experience of poverty or food insecurity, or strong connections with BIPOC communities (Black, Indigenous, and People of Color) are strongly encouraged to apply
Effective verbal and written communicationskillsinSpanishisdesiredbut notrequired
WA State food worker card certification is desired or can be completed within14 daysafter date of hire. A food worker card can be obtained by visitinghttps://www.foodworkercard.wa.gov/ [https://www.foodworkercard.wa.gov/].Cost of food workercardwill be reimbursed by Northwest Harvest.
Forklift/electric pallet jack certification is desired or can becompletedin-housewithin30 daysafter date of hire.

Responsibilities

Build healthy, dynamic teams that work well together and that understand their role and impact within and beyond the organization
Through emotionally intelligent and empathetic leadership-supervise, support, professionally develop, and hold accountable the following positions: FCM Coordinator FCM Assistants (3) FCM Shopper Engagement and Resource Advocate
Lead through influence across the department and through the organization
Oversees andis responsible forprogram budgets thatare alignedwith organizational strategies and annual operating plans
Ensure milestones, indicators and targets are developed and tracked for programs in support of NWH strategies
Champion clear and consistent communication internally and externally about activities, initiatives, successes, and learnings
Encourage leaning intocontinuous improvementand learning
Manage and oversee day-to-day operations of the Market including but not limited to staff and volunteer activities, food inventory and supplies management, and shopper circulation logistics in the heat of summer and cold of winter.
Manage program implementation and innovation of market experiences including in-store shopping, drive-through services, and resource room usage by facilitating an environment that celebrates food, creativity, nutrition, dignified customer service, holistic care, and fun
Prioritize the experiences of community members by facilitating a variety of feedback methods such as periodic shopper surveys, Advisory Council meetings, and consistent conversation and engagement with internal and external stakeholders
Maintain clear external communication on market information across a variety of platforms such as outreach flyers, NWH website,2-1-1 updates, social media, and search engines
Responsible as the site manager and main point of contact for the FCM site/property
Communicates and collaborates regularly with NWH Facilities &Safetydepartment
Oversees implementation of organization-wide safety measuresincluding but not limitedtothe Market site, parking areas, equipment, equipment safety training, building utilities, building access, asset maintenance, security contractors, safetyplansand inclement weather plans
Documents, reviews, and responds to all incidents, injuries, and safety concerns
Ensures food safety at all timesand upholds current food handling practices and regulation
Collaborate with other community market managers and teams to build on best practices
Coordinateongoing and time-limitedactivitieswith NWH teamsincluding but not limitedto:supply chain,volunteer programs,allocations,philanthropy,communications, marketing, food drives, and events
Oversee and collaborateon FCMpresence in Teams, SharePoint, Salesforce, website, social media, and other mediaoutlets
Performs other duties as assigned by the Senior Manager of Community Markets

Benefits

Northwest Harvest offers a competitive salary and comprehensive benefits package this includes but is not limited to; medical/dental/ vision/ insurance, long term disability insurance, Life/AD&D insurance, Employee Assistance Program (EAP), 401(k) retirement plan, Vacation and Sick leave, 8 paid holidays; New Year’s Day, Martin Luther King Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, after Thanksgiving, and Christmas Day, Floating holidays for you to use should you observe a holiday not outlined in Northwest Harvests current observed holidays or at your discretion, and birthday holiday. Employees are eligible to participate in payroll deducted supplemental benefits i.e., Flexible Spending account-HRA and DCE, various AFLAC and New York Life plans.

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