Frozen Food Supervisor

Albertsons Companies•Dallas, TX

16d

About The Position

The Frozen Food Manager oversees daily operations of the frozen food department to ensure high standards of product quality, inventory accuracy, merchandising, and customer service. This role is responsible for maintaining in‑stock conditions, controlling shrink, and ensuring compliance with company policies, food safety standards, and operational procedures. Key Responsibilities Customer Service Maintain a service‑focused department that delivers fast, friendly, and helpful customer assistance Assist customers with product inquiries and recommendations Address customer concerns and escalate issues to store leadership as needed Department Operations Manage day‑to-day frozen food department operations, including stocking, rotation, and presentation Ensure department cleanliness, organization, and safe working conditions Maintain proper freezer conditions and ensure equipment is operating correctly Inventory & Ordering Control inventory levels to maintain adequate product quantity, freshness, and variety Order frozen food products according to division directives and sales trends Maintain orderly backroom and sales floor conditions Assist with physical inventory as scheduled Merchandising & Pricing Build and maintain frozen food displays, including promotional and seasonal features Ensure accurate pricing, signage, and product presentation Rotate product and remove outdated or damaged items Shrink, Safety & Compliance Control shrink and cost through proper handling, rotation, and inventory practices Ensure proper temperature control at all times Enforce code dating, labeling, and food safety requirements Comply with all workplace safety rules and sanitation standards Receiving & Administrative Duties Perform receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, and stocking product Accurately complete daily logs, sales, labor, and other required department paperwork Maintain accurate department records in compliance with company guidelines Operational Support Implement emergency procedures during equipment or system malfunctions Operate electronic ordering systems and related equipment Comply with company grooming, dress code, and conduct standards Perform other duties as required to support grocery department operations

Requirements

Previous grocery or retail experience
Strong customer service and communication skills
Ability to work extended periods in freezer and refrigerated environments
Ability to lift up to 50 lbs and perform repetitive physical tasks

Nice To Haves

Experience in frozen food, dairy, or grocery department operations
Familiarity with inventory control systems and ordering processes

Responsibilities

Maintain a service‑focused department that delivers fast, friendly, and helpful customer assistance
Assist customers with product inquiries and recommendations
Address customer concerns and escalate issues to store leadership as needed
Manage day‑to-day frozen food department operations, including stocking, rotation, and presentation
Ensure department cleanliness, organization, and safe working conditions
Maintain proper freezer conditions and ensure equipment is operating correctly
Control inventory levels to maintain adequate product quantity, freshness, and variety
Order frozen food products according to division directives and sales trends
Maintain orderly backroom and sales floor conditions
Assist with physical inventory as scheduled
Build and maintain frozen food displays, including promotional and seasonal features
Ensure accurate pricing, signage, and product presentation
Rotate product and remove outdated or damaged items
Control shrink and cost through proper handling, rotation, and inventory practices
Ensure proper temperature control at all times
Enforce code dating, labeling, and food safety requirements
Comply with all workplace safety rules and sanitation standards
Perform receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, and stocking product
Accurately complete daily logs, sales, labor, and other required department paperwork
Maintain accurate department records in compliance with company guidelines
Implement emergency procedures during equipment or system malfunctions
Operate electronic ordering systems and related equipment
Comply with company grooming, dress code, and conduct standards
Perform other duties as required to support grocery department operations