Frontline Representative

Seattle Art Museum • Seattle, WA

5d • $23 - $23 • Onsite

About The Position

The Visitor Experience Representative provides exceptional customer service and assists in exceeding sales goals across all sites.
Deliver exceptional customer service, promoting museum offerings, and supporting efficient daily operations across all sites.

Requirements

• High school diploma or equivalent combination of education and experience
• Six months customer service, ticketing, and/or frontline operations experience with an emphasis on sales
• Orientation towards exceptional customer service
• Outgoing personality, comfortable interacting with the public, project an amiable and professional image with visitors and staff
• Ability to maintain a positive approach when dealing with challenging customer service matters
• General math skills, including the ability to handle cash-related transactions accurately and ethically
• Ability to work effectively with a variety of Museum supporters, visitors, members, co-workers, vendors, and volunteers professionally and tactfully
• Exercise discretion in maintaining confidentiality of sensitive information
• Familiarity with Microsoft Office Suite, Google Suite, and internet-based research
• Ability to learn Tessitura, the CRM and ticketing system
• Ability to pass and maintain security background check clearance

Nice To Haves

• One year of experience in a museum or arts & culture sector environment
• Familiarity with Tessitura
• Familiarity with Asana and Slack

Responsibilities

• Provide exemplary customer service ensuring a friendly, engaging and welcoming experience
• Maintain up to date knowledge of Tessitura ticketing and membership software
• Be knowledgeable about the museum and able to provide information about current exhibitions, programs, and events
• Highlight museum offerings to maximize visitor experience
• Actively promote the museum to sell tickets and memberships to incoming visitors using provided membership and ticketing sales language
• Willing and able to perform duties of all representative posts
• Encourage lapsed and renewing members to continue their membership using advanced understanding of membership levels
• Maintain working knowledge of discounts and community programs
• Assist in preparing the ticketing desk and lobbies for opening, including counting and setting out assigned register tills, setting up stanchions and signage, and perform other duties as assigned
• Close till at the end of the day by counting cash, ensuring membership paperwork is accurately completed, and reporting any discrepancies to the Visitor Experience Lead
• Use proper cash handling skills to ensure drawer is accurate and tidy
• Proactively ask the Lead for projects and tasks to be completed during down times
• Work in the coat check area, providing excellent customer service to those that need to check their coats, umbrellas, bags, and any other large or prohibited gallery items
• Scan tickets for gallery entry
• During peak periods, facilitate visitor flow in the galleries, including line management and entry to special exhibitions
• Deliver high-quality work by adhering to policies, expectations, customer service standards, and discount guidelines
• Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED