Frontend Retail Manager

Michaels Stores

1d•Onsite

About The Position

The Frontend Retail Manager at Michaels in Oneonta, NY is responsible for creating a customer-centric shopping experience by effectively managing front-end operations and leading omnichannel processes. This role involves ensuring store recovery standards are met, providing excellent customer service, and assisting the Store Manager in upholding Standard Operating Procedures (SOPs) and company policies. Key responsibilities include achieving KPIs, managing the customer experience team through training and coaching, and participating in performance management and talent development. The manager will also plan and execute in-store events, oversee shrink and safety programs, and assist with cash reconciliation, bank deposits, and inventory processes. Serving as Manager on Duty (MOD), the individual is expected to interact respectfully, maintain a positive image, and act as a role model. For stores without a dedicated Framing Manager, this position also entails leading the delivery of custom framing solutions. Michaels Companies Inc. is a leading North American destination for creativity and celebration, operating over 1,300 stores and founded in 1973.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job

Nice To Haves

Retail management experience preferred

Responsibilities

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations
Lead the omnichannel processes
Maintain store recovery standards to deliver our Brand Promises
Deliver friendly customer service
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned