Gordon Restaurant Market Front Store Manager

Gordon Food Service • Colorado Springs, CO

9d • $65,000 - $70,000 • Onsite

About The Position

This position p r ovides professional and problem-solving customer service to new and existing customers through a deep knowledge of products and services. Manages the front-end operations and staff exhibiting servant leadership and coordinates with other department leaders to ensure smooth operations and customer experience.

Requirements

• Excellent written and verbal communication
• Customer service skills
• Problem-solving skills
• Excellent organizational skills with the ability to work independently and within a team environment.
• Ability to develop working relationships with others at all levels both inside and outside of GFS
• Business acumen to understand and use financial reporting to make decisions that positively influence business outcomes.
• Knowledge of storage and safe handling practices
• Ability to work in fast-paced, retail environment
• Ability to lead, influence and train others
• High School / Equivalent required.
• Valid Unrestricted Driver's License required.
• Two or more years of retail management experience with an emphasis on customer service.
• Prefer grocery retail experience within perishables, grocery, and general merchandise categories.

Nice To Haves

• Ability to speak and understand Spanish highly preferred for certain store locations.
• Business or management (or equivalent experience and training in lieu of degree) preferred.

Responsibilities

• Maintains an open line of communication with home office departments and the mixing center to ensure smooth operations and compliance with all company policies and procedures
• Performs Human Resource functions related interviewing, hiring, orientation, and training and retaining a diverse staff, ensuring compliance with federal and state regulations.
• Mentors, motivates and develops staff and serves as a role model and resource.
• Serves as a role model, mentor and resource.
• Conducts performance monitoring, which includes supporting and providing feedback on evaluations, and initiates corrective action in consultation with Human Resources
• Facilitates and supports the orientation, training and certification process for staff, including the completion of all company training and compliance for required certifications.
• Manage the food safety and quality systems for the facility in accordance with the corporate Food Safety Program. Including, but not limited to: HACCP/preventive controls, staff training, traceability, cleaning and sanitation, good manufacturing practices, environmental monitoring, recall and withdrawal execution, product complaint investigation and resolution, and pest control management.
• Ensures cashiers are doing cart-to-cart and all other loss prevention measures.
• Handles adjustments, returns, and voids to ensure quick checkout of customers
• Monitors front-end loaders to ensure proper lifting, loading, and use of equipment.
• Executes office cash handling functions including setting up tills, counting down tills, preparing/delivering bank deposits, and getting change for cashiers.
• Submits customer orders for in-store pickup and delivery.
• Investigates and solves customer inquiries and complaints
• Develops the weekly work schedule utilizing the workforce management tool to achieve the weekly allocated labor target while maintaining compliance with all local, state and federal laws.
• Achieves the required labor productivity and employee coverage to support a positive customer experience and a well merchandised store.
• Appropriately responds to store emergencies, such as alarm calls and electrical outages, ensuring safe handling of store assets and minimizing loss.
• Achieves and maintains certifications or licenses to meet local, state and federal requirements
• Responsible for compliance to all safety and security policies and all local, state and federal regulations to insure a safe and legal working environment for employees and customers.
• Performs other duties as assigned.

Benefits

• Healthcare Benefits available on the first day!
• Immediate Retirement Savings - 401(k) retirement plan with company match !
• Company Profit-Sharing (which means the money comes back to you) after you have been employed for 90 days!
• 2 weeks vacation first year plus 7 days flex time as well!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees