Front Services Supervisor - Luxor

MGM Resorts International • Hempfield Township, PA

7d • Onsite

About The Position

The Front Services Supervisor at Luxor plays a key role in shaping each guest’s first impression. With a warm, welcoming presence and a passion for service, this role takes ownership of the guest journey by understanding individual needs and creating standout moments that leave a lasting impression well beyond the stay.

Requirements

• 2+ years of prior relevant experience
• High School Diploma or GED
• Must be 21 years of age or older

Nice To Haves

• Front Services experience is preferred
• Experience working in a union environment or managing employees under a union collective bargaining agreement is a plus

Responsibilities

• Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property
• Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes
• Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
• Schedule employees using staffing parameters that account for guest volumes and demand patterns
• Maintain and evaluate service standards based on completeness and timeliness
• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
• Partner with Valet operations to ensure a smooth flow of the arrival and departure process
• Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees