Front Server, Restaurant R'evolution

Sonesta Hotels•New Orleans, LA

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Front Server serves meals to patrons in fine dining establishment by performing the following duties: Job Description Key Job Functions Follow service guidelines according to the Brand standards in the Service Manual. Ensures that the table is properly set for each course, according to Service Standards. Provides support to Captain. Must be knowledgeable of all Food and Beverage menu items. Must follow proper sales techniques, as outlined in the service manual. Responsible for following proper check-out and cash handling procedures as outlined in training material. Must keep service area and tools clean and organized. Responsible for returning all items to their zoned location. Attends all ongoing training sessions. Assist in the training and mentoring of new staff. Must follow all prescribed systems of organization and cleanliness. Must complete all before, during and after shift paperwork. Responsible for following all opening and closing checklists and side work Must follow all daily and weekly cleaning schedules. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way." Build solid relationship with your Colleagues Treat colleagues with respect and dignity Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Responsibilities

Follow service guidelines according to the Brand standards in the Service Manual.
Ensures that the table is properly set for each course, according to Service Standards.
Provides support to Captain.
Must be knowledgeable of all Food and Beverage menu items.
Must follow proper sales techniques, as outlined in the service manual.
Responsible for following proper check-out and cash handling procedures as outlined in training material.
Must keep service area and tools clean and organized.
Responsible for returning all items to their zoned location.
Attends all ongoing training sessions.
Assist in the training and mentoring of new staff.
Must follow all prescribed systems of organization and cleanliness.
Must complete all before, during and after shift paperwork.
Responsible for following all opening and closing checklists and side work
Must follow all daily and weekly cleaning schedules.
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone