Front Office - Medical

South Florida Orthopaedics & Sports Medicine PA

5d•Onsite

About The Position

Atlantis Orthopaedics, a division South Florida Orthopaedics & Sports Medicine, PA, is a thriving, private orthopaedic practice serving patients throughout Palm Beach County. As our practice continues to grow, we have new Front Office opportunities for Palm Beach Gardens office. This is an excellent opportunity for an outgoing, friendly, enthusiastic individual who thrives in a fast-paced environment. Interested candidates must have a strong work ethic and a positive attitude. Job Summary: Greets all patients and family members to the office, in a friendly manner, welcoming patients and their family members. Consistently demonstrates superior customer service. Makes every effort to provide an excellent experience for the patient. Completes all required steps for proper check-in and/or check-out of patients, including assisting patients with navigating throughout the office, announcing visitors for service departments, and providing general assistance in the spirit of outstanding customer service. Collects co-pay or balance from the patient; schedules follow-up appointments as necessary. Completes daily reporting of reconciliation of charges, fee tickets, and payment methods. Familiarity with verification, authorization, and posting charges. Cross-trains in all front office positions and provides coverage where needed. Hours: 8:00 am and 5:00 pm, Monday through Friday. Location: Lake Worth (occasional travel to our Palm Beach Gardens office may be required)

Requirements

Must be friendly and professional, organized and patient-focused.
Enjoys working in a busy, fast-paced environment.
Demonstrates a positive attitude and can interact successfully with different personalities and work styles.
Prior medical office experience is required including front office responsibilities, preferably for a physician group.
Knowledge of insurance plans and workers comp.
Solid computer skills and EMR experience are strongly preferred.
Strong math skills with attention to detail.
Flexible scheduling to cover shifts in all locations.

Nice To Haves

Experience in orthopaedics, physical therapy, and/or pain management is strongly desired.

Responsibilities

Greets all patients and family members to the office, in a friendly manner, welcoming patients and their family members.
Consistently demonstrates superior customer service.
Makes every effort to provide an excellent experience for the patient.
Completes all required steps for proper check-in and/or check-out of patients, including assisting patients with navigating throughout the office, announcing visitors for service departments, and providing general assistance in the spirit of outstanding customer service.
Collects co-pay or balance from the patient; schedules follow-up appointments as necessary.
Completes daily reporting of reconciliation of charges, fee tickets, and payment methods.
Familiarity with verification, authorization, and posting charges.
Cross-trains in all front office positions and provides coverage where needed.