Entry-Level Front Office
About The Position
Lumina Healthcare has an exciting opportunity for a Full-Time Front Office member to work at our office in Stockton, CA. Qualified candidates will manage communication between patients, family members, care providers, and other health care institutions. Their duties include scheduling appointments, verifying insurance, and discussing patient treatment plans. Our experienced Providers perform rounds in Skilled Nursing Facilities, providing dental and podiatry care to residents of post-acute rehab settings, nursing homes, skilled nursing facilities, assisted living facilities, and long-term acute care hospitals.
Requirements
- Excellent communication and customer service skills
- Familiar with basic computer usage required for online training, patient record access and email.
Responsibilities
- Perform analytical and data entry task
- Answer patient calls, emails, and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including billing
- Ensure compliance with professional standards and regulatory requirements
- Provide patient consultations and recommended treatments
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Get prior authorizations for procedures
- Scan documents into patient account
- Assist care team with setting goals for quality assurance and best practices
- Provide community resources and referrals for continuing care
- Manage, handle and review relevant paperwork
- Provide administrative support to clinical staff
- Insurance verification and frequencies with various entities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
