Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners•Richardson, TX

1d•Onsite

About The Position

This role is for a team-oriented individual looking to assist patients in the community by helping them achieve a beautiful smile. The Treatment Coordinator will work closely with the dentist, playing a significant role in helping patients understand the dental care needed for their oral health. This position involves providing patients with options that many dental offices do not offer and is suited for individuals who thrive in high-paced, high-energy environments.

Requirements

High School graduate or equivalent
Written and verbal communication skills
Customer service
Multitasking and prioritizing
Dependability
Problem-solving
Ability to work under pressure
Attention to detail
Ability to work as a team player
Knowledge of computer software applications
Ability to communicate effectively with patients and co-workers
Ability to adhere to safety policies and procedures
Ability to use good judgment and maintain the confidentiality of information
Ability to work with minimal supervision, self-starter, and demonstrates initiative
Flexible and innovative; highly adaptable to the dynamic business environment
High engagement; supportive of leadership and role model for company values and guiding behaviors

Responsibilities

Understand and comprehend all of the day-to-day duties of front office staff
Have a clinical conversation with the patient(s) about the excessive treatment
Accurately prepare the consent forms and get parental approval before treatment begins
Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam
Collect fees per patient’s insurance or visit
Help the office manager send claims, codes
Understand pre-authorizations, narratives, and sending PA and intraoral pictures
Provide support to the Greeter and Insurance Specialist
Clean/maintain front office area/lobby
Perform other duties as assigned