Front Office Support

Signet Jewelers•Schaumburg, IL

23h•Onsite

About The Position

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO?? At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call RHINO’s. These are individuals with an unmatched work ethic and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO?? The Front office role is a customer-facing position that involves a variety of tasks, including administrative, clerical duties, and customer service. Front office employees often interact with clients, customers, and employees, and are responsible for creating a positive office atmosphere and ensuring a smooth experience for everyone who visits. We are looking for a RHINO that will provide a luxurious experience from the very first interaction with our customers. After all, our customer experience is what sets us apart from our competitors. We are a rare company in that we exist for our customers. Extraordinary service is the result of anticipating each customer’s unique needs and providing the solution before the customer is even aware of it. Our road to success starts with great people who share a common vision: to create life-long relationships with everyone who walks through our doors. We create this exceptional customer experience by starting with a one-of-a-kind employment experience. We are a family made up of individuals with a like-minded approach to hard work and a diversified way of charging at barriers that stand in our way. When we add in that we are SERIOUS about having FUN, we feel that there is no better place to work! We hope that you will explore an opportunity with us and discover how rewarding it is to be a Rhino on our team!

Requirements

Excellent communication and interpersonal skills
Ability to prioritize tasks and manage time
Previous customer service/front desk experience
Proficient computer skills
Warm and welcoming demeanor
Ability to multi-task
Must be able to work SATURDAYS

Responsibilities

Greeting - Welcoming customers and visitors in a courteous and professional manner
Answering phones - Answering incoming calls, taking messages, and redirecting calls to the appropriate person or department
Office maintenance - Keeping the office clean and organized, and performing inventory of office supplies
Customer service - Providing people with information and directing visitors
Data Entry - Accurately type appraisals and other necessary documentation as required.
Tracker Management - Oversee the guest check-in process, ensuring all visitors are accounted for and receive the necessary assistance during their stay.
Floor Monitoring: Act as the eyes on the floor, monitoring the environment and guest experiences, and reporting any issues or needs to management promptly.

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