Front Office Supervisor - OnPoint Pediatrics at Highlands Ranch

OnPoint Medical Group•Highlands Ranch, CO

1d•$26 - $30•Onsite

About The Position

OnPoint Medical Group is looking for a Front Office Supervisor to join our Pediatrics team in Highlands Ranch! This is a great opportunity for someone who enjoys leading a team, creating an excellent patient experience, and helping a busy medical practice run smoothly. If you have front desk experience in healthcare and are ready to take the next step into leadership, we would love to meet you. Join a physician-led healthcare network that is focused on improving access to quality care across Colorado while supporting the growth and development of our team members. ABOUT ONPOINT MEDICAL GROUP OnPoint Medical Group is a network of skilled primary care and urgent care providers dedicated to delivering high-quality, affordable healthcare to the communities we serve. Our “Circle of Care” approach ensures patients have access to coordinated services including physicians, specialists, nurses, labs, and medical records — all working together to provide the best possible care. POSITION OVERVIEW The Front Office Supervisor leads the daily operations of the clinic’s front desk while supporting and developing front office staff. This role helps ensure patients receive a welcoming, organized, and efficient experience from check-in to check-out. This is a working supervisor role, meaning you will work alongside your team while guiding workflows, training staff, and helping maintain smooth clinic operations. Typical Schedule: Monday–Friday - hours based on business need but typically 8am - 5pm Clinic is opened for half days on Saturdays (Some flexibility may be required based on clinic needs.)

Requirements

High School Diploma or equivalent
1–2 years of experience in a medical office or clinical setting
Strong customer service and patient interaction skills
Comfortable with computer systems and scheduling software
Previous supervisor or team lead experience

Nice To Haves

Some college coursework in medical, business, or healthcare administration
EMR experience (Athenahealth preferred)
Current BLS certification

Responsibilities

Supervise and support daily front desk operations
Schedule staff and assist with training and development
Lead by example to create a positive patient experience
Serve as the first point of contact for patient or staff concerns
Ensure accurate patient check-in, intake, and scheduling
Collect copays and balances according to insurance guidelines
Maintain a clean, organized front desk and lobby
Coordinate front office team meetings
Support administrative tasks including patient records, communications, and data verification
Ensure compliance with OnPoint policies, HIPAA regulations, and privacy laws