Front Office Supervisor at Home2 Suites

THE ST JOE COMPANY•Santa Rosa Beach, FL

5d•Onsite

About The Position

The role of Front Officer Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred.
At least 1 year experience in a supervisory role preferred
Detail oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Ability to interact with guests in a pleasant friendly way
Identify and resolve issues related to position independently
Commitment to delivering excellent customer service
Maintain composure under pressure and handle challenging situations professionally
Listen and respond quickly to residents and guets reuqests in a genuine and attentive manner
Be organized, proactive, productive, and self-motivated showing a positive attitude
Strong attention to detail and ability to meet deadlines
Walking, standing for long periods of time
Lifting, bending, reaching as needed
Frequent keyboarding
Must be able to life 25lbs

Nice To Haves

Experience in hospitality preferred

Responsibilities

Attend weekly management meetings when required
Assist front desk with their duties and help create or update procedures
Troubleshoot system errors and resolve technical issues as they arise
Answer phones and respond to emails in a professional manner
View, manage, and organize reservations
Resolve and follow up on guest complaints or issues promptly
Ordering and inventory management for front desk supplies
Cover hourly shifts as needed
Communicate daily shift directions and updates during pre-shift meetings
Welcome guests, record their information and assign rooms based on their needs
Ensure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill
Coordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairs
Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies
Assist with any other reasonable request
All other duties as assigned